Onsite Customer Support Advocate – Freight & Shipments

Uber Freight; Monterrey; Presencial; MXN 312.000 - 402.000; Jornada completa

Descripción de la vacante

Uber Freight is seeking a Customer Support Specialist I to join our Monterrey Center of Excellence. You will support U.S. and Canada operations with accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions.

This onsite role collaborates with a team of 10–20 and requires flexibility for multiple shifts and holiday coverage. The position emphasizes fast-paced task management, direct carrier communication, and use of multiple systems to resolve issues,

Formación

• Advanced English required (spoken and written).
• At least 1 year of customer-facing experience or a bachelor's degree.
• Strong communication and problem-solving skills.

Responsabilidades

• Perform fast-paced, time-sensitive work in scheduling, data entry and shipment tracking.
• Manage tasks from inbound queues and internal systems.
• Communicate directly with carriers and shipping facilities via calls and messages.
• Use multiple systems and tools to investigate and resolve issues.
• Apply problem-solving skills to make decisions that support carriers, customers, and business operations.
• Escalate cases when needed and clearly explain resolutions to improve processes.
• Share ideas that enhance efficiency and the carrier/customer experience.
• Support additional operational tasks as assignee.

Conocimientos

Advanced English

Customer-facing experience

Educación

Bachelor's degree

Descripción del empleo

Uber Freight is seeking a Customer Support Specialist I to join our Monterrey Center of Excellence. You will support U.S. and Canada operations with accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions.

This onsite role collaborates with a team of 10–20 and requires flexibility for multiple shifts and holiday coverage. The position emphasizes fast-paced task management, direct carrier communication, and use of multiple systems to resolve issues,