Onsite Support Specialist II - Freight Ops (Monterrey)

Uber Freight; Monterrey (Batáquez); Híbrido; MXN 201.000 - 357.000; Jornada completa

Descripción de la vacante

Uber Freight is hiring a Customer Support Specialist II for our Monterrey Center of Excellence. This role supports our U.S. and Canada operations through accurate shipment data entry, scheduling, tracking, and resolving delivery exceptions.

The position follows an alternate shift and a rotating Monday–Friday schedule. Responsibilities include quickly resolving problems, calling facilities and carriers, showing empathy, and keeping stakeholders updated while maintaining professional relations.

Formación

• Advanced English, verbal and written.
• 2 years of experience with customer interaction or bachelor’s degree and one year of experience with customer interaction.

Responsabilidades

• Resolve issues by reviewing available information and deciding next steps.
• Place calls to facilities and carriers to expedite resolutions.
• Show empathy and respect to carriers and customers while resolving issues.
• Provide timely updates to carriers and customers on escalations and status.
• Prioritize issues based on urgency to determine next actions.
• Adapt within a team that evolves with changing needs.
• Suggest improvements to carriers, facilities, and customer experience.

Conocimientos

Advanced English

Educación

Bachelor’s degree

Descripción del empleo

Uber Freight is hiring a Customer Support Specialist II for our Monterrey Center of Excellence. This role supports our U.S. and Canada operations through accurate shipment data entry, scheduling, tracking, and resolving delivery exceptions.

The position follows an alternate shift and a rotating Monday–Friday schedule. Responsibilities include quickly resolving problems, calling facilities and carriers, showing empathy, and keeping stakeholders updated while maintaining professional relations.