Customer Support Specialist II 4x4 2nd shift - Shared Services - Monterrey

Uber Freight; Monterrey; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Uber Freight in Monterrey, NL is seeking a Customer Support Specialist II for a 4x4 second shift, onsite role. You will support U.S. and Canada operations with data entry, scheduling, and resolving delivery issues, while engaging with carriers and customers in English.

The role requires advanced English and 2+ years of customer interaction, or a bachelor’s degree with related experience. Schedule includes ten-hour days with four days on, four off, and weekend rotation.

Formación

• Advanced English, verbal and written.
• 2 years of experience with customer interaction - or - bachelor’s degree and one year of experience with customer interaction.

Responsabilidades

• Solve problems: quickly review available information, determine what is needed, and decide on a resolution.
• Call first: contact facilities and carriers to resolve escalations quickly.
• Show empathy and understanding: appreciate carrier and customer perspectives and treat them with dignity and respect.
• Provide timely updates to carriers/customers on escalations while maintaining communications with all stakeholders.
• Prioritize: decide which issues to resolve next based on urgency.
• Evolve: adapt within a team that continually changes.
• Share ideas and feedback to improve carrier, facility, and customer experience with systems and processes.

Conocimientos

Advanced English

Customer interaction

Shift work adaptation

Educación

Bachelor's degree

Descripción del empleo

Customer Support Specialist II 4x4 2nd shift - Shared Services - Monterrey

Monterrey, NL 64640, Mexico

Schedule: Fulltime - 4x4 2nd shift

Job Type: Onsite

Salary Type: Salary
Req: # 2542

No immigration sponsorship or transfer available for this role.

About the Role

Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. People in this role work an alternate schedule. They work afternoon (second shift) shifts that last ten hours for four days and then take four rest days (4x4). This means that they rotate weekend work with other team members. When your days to work fall on Mon-Fri, the hours will be 14:00-24:00. When the days fall on Sat-Sun, the hours will be 10:00-20:00.

What the candidate will do?

• Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
• Call First: Make calls to facilities and carriers to resolve escalations quickly
• Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders
• Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly
• Prioritize: Make decisions about which issues to resolve next based on level of urgency
• Evolve: Adapt with and to a team that continuously changes
• Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes

Basic Qualifications

• Advanced English, verbal and written.
• 2 years of experience with customer interaction - or - bachelor's degree and one year of experience with customer interaction.

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com .

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.