Customer Support Specialist II 4x4 - Shared Services - Monterrey

Uber Freight; Monterrey; Presencial; MXN 280.000 - 360.000; Jornada completa

Descripción de la vacante

Uber Freight's Monterrey Center of Excellence seeks a detail-oriented associate to support U.S. and Canada operations with data entry, scheduling, tracking, and resolving delivery exceptions. The role follows an on-site 4x4 schedule and rotates weekends with the team.

You will handle problem solving, carrier and facility communications, and timely escalations with empathy. This position requires strong English, and a flexible, team-oriented mindset in a fast-paced logistics environment.

Formación

• Advanced English, verbal and written.
• 2 years of customer interaction experience, or a bachelor’s degree with 1 year of customer interaction.

Responsabilidades

• Solve Problems: review information, determine needed details, and decide the resolution.
• Call First: contact facilities and carriers to resolve escalations quickly.
• Exercise empathy and understanding toward carriers and customers with dignity and respect as you resolve issues; maintain cooperative relationships.
• Communicate: provide carriers/customers with prompt updates on escalations and maintain communication to solve issues quickly.
• Prioritize: decide which issues to resolve next based on urgency.
• Evolve: adapt with a team that continuously changes.

Conocimientos

Advanced English

Educación

Bachelor's degree

Descripción del empleo

About The Role

Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. People in this role work an alternate schedule. They work different shifts that last ten hours for four days and then take four rest days (4x4). This means that they rotate weekend work with other team members.

• Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
• Call First: Make calls to facilities and carriers to resolve escalations quickly
• Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders
• Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly
• Prioritize: Make decisions about which issues to resolve next based on level of urgency
• Evolve: Adapt with and to a team that continuously changes
• Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes

Schedule: Fulltime - 4x4

Job Type: Onsite

Salary Type: Salary

Req: #2162

What the candidate will do

• Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
• Call First: Make calls to facilities and carriers to resolve escalations quickly
• Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders
• Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly
• Prioritize: Make decisions about which issues to resolve next based on level of urgency
• Evolve: Adapt with and to a team that continuously changes
• Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes

Basic Qualifications

• Advanced English, verbal and written
• 2 years of experience with customer interaction – or – bachelor’s degree and one year of experience with customer interaction

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visitwww.uberfreight.com.

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.