Onsite Bilingual Training Specialist - Call Center

Call Center Services International; Tijuana; Presencial; MXN 167.000 - 290.000; Jornada completa

Descripción de la vacante

Call Center Services International in Tijuana, BCN, is seeking a Training Specialist to design and deliver onboarding and continuous learning for bilingual customer service teams, using instructional design best practices and adult learning principles.

You will collaborate with operations, QA, and HR to identify skill gaps, update curricula, maintain training records, and support coaching initiatives to improve agent performance and customer experience on-site.

Formación

• Clear verbal and written communication; ability to present information to diverse audiences.
• Experience facilitating onboarding and continuous learning programs.
• Ability to create structured curricula, training materials, and assessments using adult learning principles.
• Practical experience in contact center or customer-facing environments and understanding of service quality standards.

Responsabilidades

• Design onboarding and ongoing training sessions for bilingual teams.
• Develop curricula, materials, and assessments; coordinate scheduling and delivery.
• Collaborate with operations, QA, and HR to identify skill gaps and update content.
• Maintain training records and support coaching initiatives.

Conocimientos

Communication

Training & Development

Instructional Design

Customer Service

Bilingual English/Spanish

Educación

Bachelor's degree in Education, Communications, or Business

Descripción del empleo

Call Center Services International in Tijuana, BCN, is seeking a Training Specialist to design and deliver onboarding and continuous learning for bilingual customer service teams, using instructional design best practices and adult learning principles.

You will collaborate with operations, QA, and HR to identify skill gaps, update curricula, maintain training records, and support coaching initiatives to improve agent performance and customer experience on-site.