Call Center Training & Performance Coach

IGS ASISTENCIA; Guanajuato; Sur place; MXN 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Statutory benefits

Ongoing training

Professional growth opportunities

Excellent work environment

Résumé du poste

Integral Group Solution is seeking a Training Specialist to develop and elevate performance across our call center teams in Mexico City. You will lead onboarding, coaching, and ongoing development to ensure agents excel on quality and retention metrics.

On-site role with a focus on practical training delivery, content upkeep, and performance reporting. You will collaborate with clients and internal teams to design targeted improvement plans and measure impact.

Qualifications

• Bachelor’s degree in Business Administration or related field (pursuing or completed).
• At least 2 years of call center training experience.
• B2 English proficiency – conversational level.
• Experience in training, coaching, or employee development.
• Strong communication and leadership skills.
• Results-oriented mindset with focus on continuous improvement.
• Experience preparing reports and tracking performance indicators.

Responsabilités

• Deliver technical training to new hires and existing teams.
• Provide on-the-floor support and coaching to agents.
• Monitor calls and identify areas for improvement.
• Provide feedback focused on performance and quality.
• Design and implement action plans to improve results.
• Regularly assess team knowledge and performance.
• Update training content, materials, and processes.
• Prepare training and performance reports.
• Participate in sessions with clients and internal teams.

Connaissances

Training & coaching

Leadership

Communication

Performance improvement

English proficiency (B2)

Formation

Bachelor’s degree in Business Administration or related field

Description du poste

Integral Group Solution is seeking a Training Specialist to develop and elevate performance across our call center teams in Mexico City. You will lead onboarding, coaching, and ongoing development to ensure agents excel on quality and retention metrics.

On-site role with a focus on practical training delivery, content upkeep, and performance reporting. You will collaborate with clients and internal teams to design targeted improvement plans and measure impact.