Onboarding Consultant – Hospitality SaaS Implementation

Mapal Group; Ciudad de México; Presencial; MXN 446.000 - 781.000; Jornada completa

Descripción de la vacante

Mapal Group is seeking an On-Boarding Consultant in Mexico City to work directly with customers, analyzing requirements and preparing successful implementations of our SaaS platform for hospitality brands. You will collaborate with the Enterprise projects team, Product and Integration specialists, manage multiple onboarding projects, and ensure clear handovers to Customer Success.

Fluency in Spanish and English is required; French is a plus.

Formación

• Experience with SaaS products highly desirable.
• Experience working in hospitality sector with a focus on restaurants or hotels.
• Ability to identify problems and opportunities as well as offer or implement actions and solutions.
• Multilingual is an asset (Spanish and English mandatory, French highly desirable)

Responsabilidades

• On-board and work directly with customers to determine, document, and prepare requirements analysis for successful implementation of purchased solutions.
• Collaborate with On-boarding team, Project Manager, Product and Integration Specialists on Enterprise projects.
• Lead multiple onboarding projects simultaneously, manage expectations, risks, and billable hours.
• Provide guidance and documentation for seamless handover to Customer Success and Support.

Conocimientos

SaaS experience

Hospitality domain

Requirements gathering

Multilingual: Spanish & English

Project coordination

Strong communication

Descripción del empleo

Mapal Group is seeking an On-Boarding Consultant in Mexico City to work directly with customers, analyzing requirements and preparing successful implementations of our SaaS platform for hospitality brands. You will collaborate with the Enterprise projects team, Product and Integration specialists, manage multiple onboarding projects, and ensure clear handovers to Customer Success.

Fluency in Spanish and English is required; French is a plus.