Implementation / Onboarding Specialist Mexico

Base.com Brazil; México; On-site; MXN 420,000 - 650,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Base is a leading European hub for integration and automation in e-commerce, offering over 1,000 integrations to help businesses streamline operations and boost sales. We are seeking an Implementation Specialist in Mexico to lead onboarding, ensure quick go-lives, and collaborate with cross-functional teams to deliver value from day one.

The role emphasizes process optimization, customer success, and a strong focus on outcomes in a dynamic, global environment with hybrid work arrangements.

Qualifications

• 2+ years in Implementation, Onboarding, or Customer Success in a SaaS company.
• Experience with e-commerce platforms and/or marketplaces; Mexico experience is a plus.
• Proven ability to manage multiple implementations simultaneously.
• Process-oriented mindset with a focus on efficiency and outcomes.
• Excellent communication and customer-facing skills.
• Fluent English (written and spoken).
• Based in Mexico and eligible to work.

Responsibilities

• Lead end-to-end implementation and onboarding of new Base customers.
• Guide customers through system setup to ensure full functionality in the shortest possible time.
• Act as the main point of contact during the implementation phase.
• Develop, document, and optimize implementation processes to reduce time-to-go-live.
• Support customers integrating Base with e-commerce platforms and marketplaces in Mexico.
• Identify risks, blockers, and dependencies early and proactively resolve them.
• Collaborate with Sales, Product, and Customer Success teams to ensure smooth handoffs.
• Educate customers on best practices to maximize value from the platform.

Skills

Communication

Customer-facing

English fluency

Multitasking

Job description

Implementation / Onboarding Specialist Mexico

Feb 11, 2026

At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.

Our international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx.

However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.

We are looking for an Implementation Specialist to lead and scale the onboarding and implementation process for Base customers in Mexico. This role is key to ensuring clients go live quickly, with a fully functional system, and start generating value from day one.
You will work closely with customers, internal teams, and partners to streamline implementation processes and continuously improve how we onboard and activate new accounts.

If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.

Responsibilities:

Lead end-to-end implementation and onboarding of new Base customers

Guide customers through system setup to ensure full functionality in the shortest possible time

Act as the main point of contact during the implementation phase

Develop, document, and optimize implementation processes to reduce time-to-go-live

Support customers integrating Base with e-commerce platforms and marketplaces in Mexico

Identify risks, blockers, and dependencies early and proactively resolve them

Collaborate with Sales, Product, and Customer Success teams to ensure smooth handoffs

Educate customers on best practices to maximize value from the platform

2+ years of experience in Implementation, Onboarding, or Customer Success in a SaaS company

Strong experience working with e-commerce platforms and/or marketplaces (experience in Mexico is a plus)

Proven ability to manage multiple implementations simultaneously

Process-oriented mindset with a strong focus on efficiency and outcomes

Excellent communication and customer-facing skills

Fluent English (written and spoken)

Based in Mexico

Be part of a global company with a proven product and active LATAM expansion.

High-impact role in a strategic and growing market.

Work directly with top-tier teams in product, engineering, and sales.

Hybrid work model, competitive compensation, and real opportunities for career growth.

Base is a leading European hub for integration and automation in e-commerce, offering over 1,000 integrations to help businesses streamline operations and boost sales.

Software Development

Company size 201–500 employees

Company type Privately held Founded 2006

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