Implementation Specialist Mexico

Base.; Ciudad de México; Híbrido; MXN 420.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Competitive compensation

Career growth opportunities

Descripción de la vacante

A dynamic e-commerce solutions provider is seeking an Implementation Specialist to enhance the onboarding process for clients in Mexico. You will ensure a quick setup and guide customers through system functionalities, working closely with various teams. Ideal candidates have over 2 years' experience in SaaS implementation, strong communication skills, and experience with e-commerce platforms. This role offers hybrid working conditions and opportunities for professional growth.

Formación

• 2+ years of experience in Implementation, Onboarding, or Customer Success in a SaaS company.
• Strong experience working with e-commerce platforms and/or marketplaces.
• Fluent English (written and spoken).

Responsabilidades

• Lead end-to-end implementation and onboarding of new Base customers.
• Identify risks, blockers, and proactively resolve them.
• Guide customers through system setup.
• Develop, document, and optimize implementation processes to reduce time-to-go-live.
• Support customers integrating Base with e-commerce platforms and marketplaces in Mexico.
• Identify risks, blockers, and dependencies early and proactively resolve them.
• Collaborate with Sales, Product, and Customer Success teams to ensure smooth handoffs.
• Educate customers on best practices to maximize value from the platform.

Conocimientos

Implementation experience

Customer Success

Communication skills

Process-oriented mindset

Descripción del empleo

At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.

Our international team, spanning from Europe to the Americas, delivers a comprehensive all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, and our team is the driving force behind our innovation.

We are looking for an Implementation Specialist to lead and scale the onboarding and implementation process for Base customers in Mexico. This role is key to ensuring clients go live quickly, with a fully functional system, and start generating value from day one. You will work closely with customers, internal teams, and partners to streamline implementation processes and continuously improve how we onboard and activate new accounts.

Responsibilities

• Lead end-to-end implementation and onboarding of new Base customers
• Guide customers through system setup to ensure full functionality in the shortest possible time
• Act as the main point of contact during the implementation phase
• Develop, document, and optimize implementation processes to reduce time-to-go-liveSupport customers integrating Base with e-commerce platforms and marketplaces in Mexico
• Identify risks, blockers, and dependencies early and proactively resolve them
• Collaborate with Sales, Product, and Customer Success teams to ensure smooth handoffs
• Educate customers on best practices to maximize value from the platform

Requirements

• 2+ years of experience in Implementation, Onboarding, or Customer Success in a SaaS company
• Strong experience working with e-commerce platforms and/or marketplaces (experience in Mexico is a plus)
• Proven ability to manage multiple implementations simultaneously
• Process‑oriented mindset with a strong focus on efficiency and outcomes
• Excellent communication and customer‑facing skills
• Fluent English (written and spoken)
• Based in Mexico

Benefits

• Be part of a global company with a proven product and active LATAM expansion.
• High‑impact role in a strategic and growing market.
• Work directly with top‑tier teams in product, engineering, and sales.
• Hybrid work model, competitive compensation, and real opportunities for career growth.

Seniority level

Associate

Employment type

Full‑time

Job function

IT Services and IT Consulting