On-Site Reservations & Operations Coordinator

Amansala Tulum Wellness Resort; Tulum; On-site; MXN 201,000 - 335,000; Full time

Job summary

Amansala Tulum Wellness Resort in Tulum, Mexico, seeks a highly organized Reservations, Administration & Operations Coordinator to join the on-site team. This hybrid role blends reservations, guest services, admin support and daily operations coordination to keep the resort running smoothly.

The ideal candidate moves quickly, communicates clearly in English (Spanish desirable) and comfortably handles multiple priorities, technology tools and proactive problem solving in a fast-paced hospitality

Qualifications

• Experience in hospitality operations or reservations.
• Excellent written and verbal English; Spanish is a plus.
• Strong attention to detail and organization.
• Proactive, independent with problem-solving skills.
• Willingness to work on-site in Tulum.

Responsibilities

• Manage and modify reservations across booking systems.
• Respond promptly to guest inquiries via email and channels.
• Assist with confirmations, payments, and special requests.
• Coordinate with reservations, front desk, housekeeping and other departments for a seamless guest experience.
• Assist with guest relations on-site and resolve service issues efficiently and professionally.
• Work closely with resort management to support daily operations.
• Assist with administrative projects, follow-ups, reporting and internal coordination.
• Review operating costs, invoices and purchasing records to identify efficiencies.
• Assist with basic financial reconciliations, payment tracking and cost-control initiatives.
• Help implement and maintain organized systems, procedures and operational checklists.
• Identify operational issues and proactively recommend solutions.

Skills

Reservations experience

Hospitality operations

English proficiency

Spanish desirable

Organizational skills

Tech-savvy

Tools

PMS software

CRM software

Excel

Job description

Amansala Tulum Wellness Resort in Tulum, Mexico, seeks a highly organized Reservations, Administration & Operations Coordinator to join the on-site team. This hybrid role blends reservations, guest services, admin support and daily operations coordination to keep the resort running smoothly.

The ideal candidate moves quickly, communicates clearly in English (Spanish desirable) and comfortably handles multiple priorities, technology tools and proactive problem solving in a fast-paced hospitality