Travel Coordinator - Destination Weddings

Paradise Travel Group; Solidaridad; On-site; MXN 240,000 - 300,000; Full time

Benefits offered by this job

Free hotel nights

Career growth

Extensive training

Paid holidays

Job summary

Paradise Travel Group in the Riviera Maya seeks a Travel Coordinator - Destination Weddings to help wedding guests book flights, hotels, tours, and travel logistics for memorable getaways. You’ll support guests from inquiry to confirmation, delivering friendly, professional service and seamless arrangements.

Requirements include 1–2 years in Customer Service or Sales, fluent English and conversational Spanish, and proficiency with Microsoft Office. Competitive base salary plus bonuses and perks.

Qualifications

• 1–2 years in Customer Service and/or Sales.
• Fluent English and conversational Spanish.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Able to work in Mexico.
• Experience selling travel is a plus.
• Tech-savvy with online booking systems.
• Attention to detail and organizational skills.

Responsibilities

• Frontline contact for clients requiring room reservations, help, or suggestions.
• Answer questions about itineraries, rates, and reservations in a polite, timely manner.
• Provide travel and activity recommendations based on your knowledge of the region.
• Retain clients through follow-up emails and strong service.
• Take charge, resolve conflicts, and satisfy customers.
• Use the computer reservations system to book accommodations, transportation, and excursions.

Skills

Customer service

Microsoft Office

Attention to detail

Communication skills

English fluency

Tools

Computer reservations system

Job description

Travel Coordinator - Destination Weddings

We’ve organized 100’s of destination weddings, group getaways, family vacations, and tours.Our properties include ParadiseWeddings.com, PlayaDelCarmen.com, and Tulum.comThe team is growing rapidly, and we're looking for goal-oriented people that love working with like-minded individuals to grow with us.Join the team!

Job Description

Ready to help guests attend the most amazing destination wedding ever!? OurTravel Coordination team helps thousands of wedding guests each year plan their travel, accommodations, and logistics to ensure a smooth trip.

Are you a hard-worker with ateam-first attitude?Are you up for a fun work environment? Do you have an attention for the details? Do you strive to provide the best customer service possible? Yes!? Then we would love to meet you!

What will you do?

You’ll be the one helping wedding guests find their perfect flight, picturesque room,adventurous tours, and helping them plan their perfect getaway.You’ll be there right from the beginning, providing a servicethat ensures they have a memorable wedding, or grouptrip.

Here’s what your day-to-day would looklike:

• You’re thefrontline to many of our clients, the one they come to whenthey need room reservations, help, or suggestions.
• Answer client'squestions about itineraries, rates, and reservations fortheir travel arrangements in a polite, professional,timely, and friendly manner.
• Provide travel & activity recommendations based onyour experiences and expertise of the region.
• Retain clients through follow-up emails,impeccable attention to detail, and providing unmatchedcustomer service.
• Take charge, resolve conflict, and satisfy yourcustomers.
• Use ourcomputer reservations system to book and/or reserveaccommodations, transportations, and excursions.

Requirements

• Have a deep understanding of Playa del Carmen, Cancun, and the Mayan Riviera region
  
• Are eligible to work in Mexico
  
• Have experience with Microsoft Office(Word, Excel, Outlook, etc.)
  
• Are tech-savvy and can learn online systems for booking/reservations/managing customers/emails
  
• Are detail-oriented and have a knack for staying organized
• Have an ability to prioritize and multi-task in a fast-paced environment
• Excellent written and verbal communication skills
• Be able to speak, write, and read fluent English and at least conversational Spanish
• 1-2 years in Customer Service and/or Sales role
• Experience selling travel (eg. Travel Agent) a huge plus
• Competitive base salary PLUS the ability toearn bonuses andperks on top
• Freebie nightsissued by hotels and/or tour operators
• Opportunitiesfor career growth
• Extensive training
• (8) PaidHolidays each year+ Paid Vacation, Sick,and Personal time off
• Paid VolunteerTime Off to spend giving back to a charitable cause ofyour choice