admin operations reservation client services

Amansala Tulum Wellness Resort; Tulum; On-site; MXN 201,000 - 335,000; Full time

Job summary

Amansala Tulum Wellness Resort in Tulum, Mexico, seeks a highly organized Reservations, Administration & Operations Coordinator to join the on-site team. This hybrid role blends reservations, guest services, admin support and daily operations coordination to keep the resort running smoothly.

The ideal candidate moves quickly, communicates clearly in English (Spanish desirable) and comfortably handles multiple priorities, technology tools and proactive problem solving in a fast-paced hospitality

Qualifications

• Experience in hospitality operations or reservations.
• Excellent written and verbal English; Spanish is a plus.
• Strong attention to detail and organization.
• Proactive, independent with problem-solving skills.
• Willingness to work on-site in Tulum.

Responsibilities

• Manage and modify reservations across booking systems.
• Respond promptly to guest inquiries via email and channels.
• Assist with confirmations, payments, and special requests.
• Coordinate with reservations, front desk, housekeeping and other departments for a seamless guest experience.
• Assist with guest relations on-site and resolve service issues efficiently and professionally.
• Work closely with resort management to support daily operations.
• Assist with administrative projects, follow-ups, reporting and internal coordination.
• Review operating costs, invoices and purchasing records to identify efficiencies.
• Assist with basic financial reconciliations, payment tracking and cost-control initiatives.
• Help implement and maintain organized systems, procedures and operational checklists.
• Identify operational issues and proactively recommend solutions.

Skills

Reservations experience

Hospitality operations

English proficiency

Spanish desirable

Organizational skills

Tech-savvy

Tools

PMS software

CRM software

Excel

Job description

Reservations, Administration & Operations Coordinator

Amansala Tulum Wellness Resort | Tulum, Mexico

On-site | Contract Position

Company Description

Amansala is an iconic eco-chic boutique wellness resort located on the beautiful beaches of Tulum, Mexico. Known for its signature Bikini Bootcamp and wellness retreats, Amansala offers a unique blend of fitness, yoga, relaxation, adventure, nourishing cuisine and authentic hospitality.

Our philosophy is simple: weencreate experiences that leave guests feeling renewed in mind, body and spirit.

Amansala combines the comforts of a boutique hotel with the warmth of staying at a friend's beach house.

Over the years, Amansala has built a loyal international community of guests who return for its personalized hospitality, transformative wellness experiences and special connection to Tulum.

Role Description

We are seeking a highly organized, proactive and tech-savvy Reservations, Administration & Operations Coordinator to join our on-site team in Tulum.

This is a dynamic, hybrid role combining reservations, guest services, administrative support and operational coordination. The ideal candidate is a fast thinker, a natural problem-solver and someone who enjoys working across different areas of a hospitality business.

This is not a traditional desk-based reservations position. We are looking for someone who can take initiative, identify opportunities for improvement, support management with daily operations and help ensure the resort runs efficiently.

The right person will be comfortable working with technology, managing multiple priorities and moving seamlessly between guest-facing responsibilities and behind-the-scenes administration.

Key Responsibilities

Reservations & Guest Services

• Manage and modify reservations, ensuring accuracy across booking systems.
• Respond promptly and professionally to guest inquiries via email and other communication channels.
• Assist with booking confirmations, payments, special requests and guest arrangements.
• Coordinate with reservations, front desk, housekeeping and other departments to ensure a seamless guest experience.
• Assist with guest relations on-site and resolve service issues efficiently and professionally.

Administration & Operational Support

• Work closely with resort management to support daily operations.
• Assist with administrative projects, follow-ups, reporting and internal coordination.
• Review operating costs, expenses, invoices and purchasing records to help identify efficiencies.
• Assist with basic financial reconciliations, payment tracking and cost-control initiatives.
• Help implement and maintain organized systems, procedures and operational checklists.
• Identify operational issues and proactively recommend solutions.

Technology, Systems & Process Improvement

• Work confidently with hotel reservation systems, spreadsheets, CRM platforms and digital tools.
• Help improve existing workflows and introduce more efficient processes.
• Create, update and maintain reports, trackers and operational documents.
• Support management with technology-based solutions to improve productivity and accountability.
• Quickly learn new programs and adapt to changing operational needs.

Qualifications

• Previous experience in hospitality, hotel operations, reservations, administration or a similar role.
• Excellent written and verbal communication skills in English; Spanish is highly desirable.
• Strong organizational skills and exceptional attention to detail.
• Comfortable with numbers, expense tracking, spreadsheets and basic financial reporting.
• Highly computer-literate and confident learning and using new software.
• Experience with hotel property management systems, reservation platforms or CRM software is a plus.
• Strong problem-solving skills with the ability to think quickly and work independently.
• A proactive, resourceful attitude and willingness to take ownership of responsibilities.
• Ability to multitask, prioritize effectively and remain calm in a fast-paced environment.
• Professional, friendly and guest-focused, with a genuine appreciation for boutique hospitality and wellness.
• Must be available to work on-site in Tulum.

Who We’re Looking For

We are looking for someone who is sharp, resourceful, detail-oriented and naturally proactive.

Someone who doesn't simply wait to be told what to do, but anticipates needs, follows through on tasks and enjoys finding better ways of doing things.

You should be equally comfortable communicating with guests, managing reservations, reviewing expenses, creating spreadsheets and helping managers solve operational challenges.

This is an excellent opportunity for someone who enjoys variety, takes pride in their work and wants to play an important role in the daily operations of a unique boutique wellness resort.