On-Site Field Service Technician - Manufacturing IT

DYOPATH LLC; México; A distancia; MXN 230.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance (family)

Savings fund & vouchers

Transportation access

Bonus opportunities

Life events leave

Descripción de la vacante

DYOPATH LLC is seeking a Field Service Technician to support manufacturing operations in Santa Catarina, NL, Mexico. The role is on-site with first-shift hours and weekend/holiday coverage as needed.

You will troubleshoot factory PCs, hardware, software, and robotic systems to keep equipment running smoothly for end users. The ideal candidate holds a high school diploma, has intermediate English, and demonstrates strong troubleshooting, communication, and time-management skills in a fast-paced

Formación

• High School Diploma or GED is required.
• Basic computer literacy and familiarity with technical software.
• Strong troubleshooting and problem-solving skills.
• Intermediate English proficiency (reading, writing & speaking).

Responsabilidades

• Support factory floor PCs, troubleshooting hardware, software, and robotic systems.
• Monitor support queues and big-screen tracking systems to identify, prioritize, and respond to issues in real time.
• Install, maintain, and repair computers, servers, peripherals, and related IT equipment.
• Provide technical support for software applications, databases, and client service platforms.
• Interface with third-party vendors to troubleshoot and resolve technical issues and service disruptions.
• Troubleshoot and resolve hardware, software, and service outages efficiently; ensure software license compliance across environments.
• Maintain accurate inventory records and safeguard IT assets.
• Perform work in active field environments (bending, kneeling, climbing as needed).
• Complete additional duties as assigned.

Conocimientos

Troubleshooting

Customer service

English proficiency

Communication

Time management

Independent work

Organizational skills

Basic computer literacy

Team collaboration

Educación

High School Diploma or GED

Herramientas

Robotic systems

PC hardware repair

Descripción del empleo

DYOPATH LLC is seeking a Field Service Technician to support manufacturing operations in Santa Catarina, NL, Mexico. The role is on-site with first-shift hours and weekend/holiday coverage as needed.

You will troubleshoot factory PCs, hardware, software, and robotic systems to keep equipment running smoothly for end users. The ideal candidate holds a high school diploma, has intermediate English, and demonstrates strong troubleshooting, communication, and time-management skills in a fast-paced