Omnichannel Support Agent: Spanish/English (24/7)

Cognizant; Región Centro; Presencial; MXN 89.280 - 133.920; Jornada completa

Descripción de la vacante

Cognizant is seeking a Customer Support Agent to deliver high-quality support across various channels including voice, chat, and email. This role is crucial for ensuring customer satisfaction and adherence to compliance standards within a 24/7 operation.

The ideal candidate will have experience in contact center operations, strong communication skills in both Spanish and English, and a customer-centric approach to problem-solving. This position offers opportunities for training and whole-team performance improvement.

Formación

• 0–5 years of experience in Contact Center / BPO operations.
• Strong proficiency in Mexican Spanish (native or near-native) and B1 level English proficiency.
• Experience supporting Inbound and Outbound Voice, Chat, and Email processes.

Responsabilidades

• Handle incoming and outgoing customer interactions via voice, chat, and email.
• Resolve customer queries accurately within defined SLAs.
• Document interactions correctly in CRM/ticketing systems.

Conocimientos

Customer focus

Problem-solving

Multitasking

Communication in Spanish

Communication in English

Herramientas

CRM tools

Descripción del empleo

Cognizant is seeking a Customer Support Agent to deliver high-quality support across various channels including voice, chat, and email. This role is crucial for ensuring customer satisfaction and adherence to compliance standards within a 24/7 operation.

The ideal candidate will have experience in contact center operations, strong communication skills in both Spanish and English, and a customer-centric approach to problem-solving. This position offers opportunities for training and whole-team performance improvement.