Multichannel Customer Support Agent – Compliance & Service

Teleperformance; Monterrey; On-site; MXN 201,000 - 268,000; Full time

Job summary

Teleperformance Mexico seeks a customer service agent to handle inquiries across call, chat, and email channels in alignment with client guidelines. You will manage interactions to resolve customer needs and contribute to service quality.

Responsibilities include following coaching, maintaining adherence to policies, and aiming to exceed KPIs while reading weekly client updates and CCMS communications. Fluency in Spanish is assumed; additional languages may be required by clients.

Qualifications

• Basic computer skills required.
• MS Office suite proficiency (Outlook, Excel, Word, PowerPoint).
• Ability to adapt, communicate, and work in a team.

Responsibilities

• Handle customer interactions via call, chat, and email following client guidelines.
• Maintain client line of business scope.
• Follow coaching provided by support personnel.
• Meet performance objectives per assessment plan.
• Achieve client KPIs.
• Read and acknowledge CCMS communications.

Skills

Adaptability

Customer Orientation

Teamwork

Communication

Initiative

Customer Learning Abilities

Energy

Analytical Thinking

Productivity

Tools

MS Office

Outlook

Excel

Word

PowerPoint

Job description

Teleperformance Mexico seeks a customer service agent to handle inquiries across call, chat, and email channels in alignment with client guidelines. You will manage interactions to resolve customer needs and contribute to service quality.

Responsibilities include following coaching, maintaining adherence to policies, and aiming to exceed KPIs while reading weekly client updates and CCMS communications. Fluency in Spanish is assumed; additional languages may be required by clients.