Hi-Tech Support Specialist - In-Office Rotations

Cognizant Technology Solutions Corporation; Región Centro; Hybrid; MXN 240,000 - 420,000; Full time

Job summary

Cognizant Technology Solutions Corporation in Mexico is seeking a Customer Experience Service Agent to handle inquiries from hi tech clients and provide timely resolutions in a global technology environment. The role requires clear communication, accurate information, and coordination with internal teams while working from office in rotational shifts.

Strong spoken English skills and meticulous attention to detail ensure high service quality and operational efficiency as you support backoffice

Qualifications

• Excellent spoken English, ability to explain technical information clearly to diverse groups.
• Experience in hi tech or technology environments and customer issue resolution.
• Structured thinking to identify root causes and provide effective resolutions.
• Proficiency with backoffice ticketing and knowledge management basics.
• Willingness to work in rotational shifts and on-site office environment.

Responsibilities

• Handle inbound and outbound calls to provide clear, timely resolutions while adhering to procedures.
• Manage backoffice ticket lifecycle from creation to closure with proper documentation and routing.
• Coordinate with internal stakeholders to clarify requests and support delivery of reliable service outcomes.
• Monitor queues and workloads to meet service timelines and escalate complex cases as needed.
• Communicate with customers in fluent English, set expectations, and maintain professionalism.

Skills

Spoken English

Customer service

Communication

Attention to detail

Problem solving

Job description

Cognizant Technology Solutions Corporation in Mexico is seeking a Customer Experience Service Agent to handle inquiries from hi tech clients and provide timely resolutions in a global technology environment. The role requires clear communication, accurate information, and coordination with internal teams while working from office in rotational shifts.

Strong spoken English skills and meticulous attention to detail ensure high service quality and operational efficiency as you support backoffice