Omni-Channel Stockist & Luxury Clienteling Specialist

Fendi; Región Centro; On-site; MXN 167,000 - 279,000; Full time

Job summary

Fendi is seeking an Omni Stockist to support the store management team and the broader Fendi network by fulfilling product requests and driving sales across retail and digital channels. The role collaborates with the store team on consignment and virtual selling to ensure an exceptional customer experience.

Responsibilities include coordinating orders, shipments, and BOPIS/ship-from-store processes while maintaining high standards of service and visual presentation in a luxury retail environment.

Qualifications

• 2–4 years of retail or customer experience; luxury experience favored.
• Associate degree or equivalent experience preferred.
• Stock control and selling experience; luxury retail a plus.
• Strong communication and interpersonal skills in written and verbal form.
• Proficient with PowerPoint, Excel, Word and MS Office.

Responsibilities

• Review and prioritize pending orders to fulfill within 24 hours.
• Rebalance request transfers and coordinate logistics across stores.
• Prepare merchandise for shipping and ensure proper packaging.
• Support selling team with consignments to clients and cross‑store initiatives.
• Drive Retail Network sales by processing charge sends for Client Advisors outside home store.

Skills

Strong communication

Interpersonal skills

Team collaboration

Digital literacy

Flexibility

Physical stamina

Education

Associate degree or equivalent experience

Tools

POS system

Inventory management

HERO clienteling

HEAVEN clienteling

Client Compass

Job description

Fendi is seeking an Omni Stockist to support the store management team and the broader Fendi network by fulfilling product requests and driving sales across retail and digital channels. The role collaborates with the store team on consignment and virtual selling to ensure an exceptional customer experience.

Responsibilities include coordinating orders, shipments, and BOPIS/ship-from-store processes while maintaining high standards of service and visual presentation in a luxury retail environment.