Store Manager - Fashion Valley, San Diego

LVMH; Monterrey; On-site; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Medical insurance

Employee discount/perks

401k

Paid time off

Job summary

Fendi in Monterrey seeks a Store Manager to own the business, lead the team, and deliver exceptional client experiences. You will drive sales, manage merchandise, and build a high-performing environment, with a focus on luxury service and brand standards.

You will oversee operations, events, CRM initiatives, and cost controls while cultivating succession plans and internal growth for staff, aligning with LVMH standards.

Qualifications

• Minimum 5 years’ related experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent social skills: communicate effectively both verbally and in writing.
• Ability to use POS system and its inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Organizational and digital literacy.
• Must have flexible schedule: some nights, weekends, holidays.

Responsibilities

• Drive and increase sales performance for overall business.
• Analyze the business, propose action plans to improve results and reactivate clients.
• Develop a sales strategy with cross-functional partners.
• Manage store, employees, merchandise and P&L responsibilities.
• Lead customer service quality and mentor team.
• Develop VIP and CRM relationships with clients.
• Coordinate events with merchandising and retail events teams.
• Ensure stock, inventory accuracy and cost controls.

Skills

Luxury retail

People leadership

Sales driven

POS system

Inventory mgmt

Communication

Multi-language

Flexibility

Tools

POS system

Job description

As a Fendi Store Manager, you will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.

Job responsibilities

Business Development and Performance Management:

• Drive and increase sales performance for overall business.
• Analyze the business, propose, and implement action plans to improve results, generate sales for each product category new crafting clients and reactivating former ones.
• Develop a sales strategy, working cross-functionally with corporate partners.
• Market authority, identifying new opportunities to attract and retain clients.
• Develop and deliver events and incentives to grow the business.
• Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
• Be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience.
• Collaborate with the Retail Events team for the organization of local events.

Client Management:

• Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
• Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
• Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.
• Improve Mystery Shop Results with action plans.
• Cultivate a strong private appointment culture.
• Administrative & Operations Management:
• Ensure alignment and partnership between front of house and back of house.
• Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.
• Control vital actions to optimally control costs and ensure efficient operation in store.
• Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
• Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
• Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.
• Ensure team follows all company policies and procedures
• Lead the team with health and safety protocol and processes
• Know the bestsellers and have them on display all the time.
• Team Management:
• Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.
• Ensure all Top Store initiatives are rolled out, updated, and understood by the team.
• Attract and recruit the best talent available in the market through networking and scouting.
• Implement company policies while adhering to accurate procedure regarding disciplinary action.
• Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.
• Identify individual and team training needs.

Profile

• Minimum 5 years’ related experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent social skills: the ability to communicate optimally both verbally and in writing.
• Ability to use POS system and its inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Ability to work in a collaborative team environment.
• Ability to lift boxes/weight up to 10 lbs.
• Organizational and strong digital literacy required.
• Must have flexible schedule: some nights, weekends, and holidays.

Additional information

The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including:

• medical
• dental
• vision
• short and long-term disability
• various paid time off programs
• employee discount/perks
• a retirement plan with employer contribution

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

At our Maison, we offer a generous benefits package including

• medical insurance
• bonus structure
• paid time off
• holiday pay
• 401k
• automatic employee contribution
• and more

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear. In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.