Omni Stockist

Fendi; Región Centro; On-site; MXN 446,000 - 714,000; Full time

Job summary

Fendi at LVMH seeks an Omni Stockist to support the store management team and the wider Fendi network by fulfilling product requests and driving sales across retail and digital channels.

In partnership with the store team, you will manage consignment and virtual selling processes, prepare merchandise for shipping, and ensure a magnificent customer experience through accurate order fulfillment, curbside and in-store services.

Qualifications

• 2-4 years of professional experience in retail or customer experience; luxury experience preferred.
• Stock control and selling experience; luxury retail a plus.
• Strong interpersonal communication skills; ability to communicate effectively in writing and verbally.
• Digital literacy; proficient with MS Office suite.
• Ability to lift up to 25 lbs; flexible availability including some nights, weekends, and holidays.

Responsibilities

• Review and prioritize pending orders to fulfill within 24 hours.
• Rebalance request transfers and prepare merchandise for shipping.
• Support omnichannel tasks: curbside, ship-from-store, and BOPIS.
• Assist in consignment and virtual selling processes with the store team.
• Deliver new and inventive experiences to improve operations and client happiness.

Skills

Retail experience

Customer experience

Interpersonal communication

Digital literacy

MS Office

Tools

PowerPoint

Excel

Word

Microsoft Office

Job description

The Omni Stockist supports the store management team and the larger Fendi network with fulfilling and facilitating product requests and driving sales across retail and digital channels. In partnership with the store team, they will collaborate in the consignment and virtual selling processes to ensure a magnificent customer experience.

Job responsibilities

• Review and prioritize pending orders to fulfill within 24 hours.
• Rebalance request transfers.
• Pull deliveries, package, and deliver to shipping department.
• Attend meetings with leadership team and selling team to build cross functional partnerships.
• Prepare merchandise for shipping and ensure accurate packaging and wrapping is in place.
• Support selling team in your store with preparing consignments to send to clients.
• Drive Retail Network sales by processing charge sends for Client Advisors outside your home store.
• Perform daily Omni-Channel tasks in the store including Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS) processes
• Support order fulfillment and delivery through multiple shipping options, ship to home, pick up in store and white glove services.
• Reduce cases of incorrect order fulfillment, i.e. wrong / damaged items received.
• Improve accuracy and speed of return management.
• Improve resolution time for open client cases on orders.
• Be the client voice and advocate at the warehouse to ensure detailed execution of activities.
• Participate in Loss Prevention procedures related to Omni-Channel processes
• Fulfill the company-defined customer experience by completing all processes according to our service level standards
• Assist in the BOPIS aged order review by reviewing orders, changing order status in the system, and returning product to the sales floor when need be
• Support the day-to-day usage of the in-store digital clienteling platform HERO and HEAVEN, Client Compass, and act as a key resource and technical authority for store teams and cross-functional partners
• Partner with the leadership to build targeted clienteling lists to support key promotional events, track results and share
• Deliver new and inventive experiences to improve operations and clients' happiness, host virtual appointments
• Participate in the completion of incoming SFS orders including picking, packing, and shipping orders

Profile

• Minimum 2-4 years professional experience in retail or customer experience, luxury experience preferred
• Stock control and selling experience, in luxury retail a plus
• Strong interpersonal communication skills
• Strong drive for results
• Excellent interpersonal skills: the ability to communicate effectively both verbally and in writing
• Strong skills in PowerPoint, Excel, Word, and Microsoft Office
• Ability to work in a collaborative team environment
• Ability to use POS system and its inventory management functions
• Digital Literacy required
• Ability to lift boxes / weight up to 25lbs
• Foreign language skill is a plus
• Must have flexible availability, some nights, weekends, and holidays
• 50% physical labor

Additional information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.