Omnichannel Stockist - Luxury Retail & Clienteling

LVMH; Región Centro; On-site; MXN 446,000 - 714,000; Full time

Job summary

Fendi at LVMH seeks an Omni Stockist to support the store management team and the wider Fendi network by fulfilling product requests and driving sales across retail and digital channels.

In partnership with the store team, you will manage consignment and virtual selling processes, prepare merchandise for shipping, and ensure a magnificent customer experience through accurate order fulfillment, curbside and in-store services.

Qualifications

• 2-4 years of professional experience in retail or customer experience; luxury experience preferred.
• Stock control and selling experience; luxury retail a plus.
• Strong interpersonal communication skills; ability to communicate effectively in writing and verbally.
• Digital literacy; proficient with MS Office suite.
• Ability to lift up to 25 lbs; flexible availability including some nights, weekends, and holidays.

Responsibilities

• Review and prioritize pending orders to fulfill within 24 hours.
• Rebalance request transfers and prepare merchandise for shipping.
• Support omnichannel tasks: curbside, ship-from-store, and BOPIS.
• Assist in consignment and virtual selling processes with the store team.
• Deliver new and inventive experiences to improve operations and client happiness.

Skills

Retail experience

Customer experience

Interpersonal communication

Digital literacy

MS Office

Tools

PowerPoint

Excel

Word

Microsoft Office

Job description

Fendi at LVMH seeks an Omni Stockist to support the store management team and the wider Fendi network by fulfilling product requests and driving sales across retail and digital channels.

In partnership with the store team, you will manage consignment and virtual selling processes, prepare merchandise for shipping, and ensure a magnificent customer experience through accurate order fulfillment, curbside and in-store services.