Night-Shift Freight Support Specialist II - Intermodal

Uber Freight; Ciudad de México; Híbrido; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

Uber Freight is seeking a Customer Support Specialist II for Crossborder Intermodal on a third-shift schedule. The role focuses on end-to-end freight execution, on-time performance, and accurate system updates while maintaining strong communication with customers, carriers, and internal teams.

Responsibilities include booking, dispatch, tracking, document coordination, and proactive issue resolution. The position emphasizes intermodal cross-border operations within North America and involves

Formación

• Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments.
• Coordinate customs documentation and cross-border transfers with carriers and warehouses.
• Maintain clear communication with customers and internal stakeholders to resolve issues.

Responsabilidades

• Support end-to-end execution of freight shipments and ensure on-time performance.
• Provide proactive status updates and respond to customer needs and capacity issues.
• Train and mentor interns or new team members on daily tasks and best practices.
• Review weekly operational reports and contribute to performance highlights.

Conocimientos

Multitasking

Communication

English proficiency

Organizational skills

Problem solving

Team collaboration

Herramientas

CRM software

Tracking systems

Descripción del empleo

Uber Freight is seeking a Customer Support Specialist II for Crossborder Intermodal on a third-shift schedule. The role focuses on end-to-end freight execution, on-time performance, and accurate system updates while maintaining strong communication with customers, carriers, and internal teams.

Responsibilities include booking, dispatch, tracking, document coordination, and proactive issue resolution. The position emphasizes intermodal cross-border operations within North America and involves