Senior Resort Host Supervisor – Ultra-Luxury

Desarrolladora La Ribera, S. de R.L. de C.V; Estado de México; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Aman Group seeks a Resort Host Supervisor for its Amanvari property in Mexico, overseeing the Host team from arrival to departure and ensuring ultra-luxury service throughout the guest journey.

The role requires a Bachelor’s degree in Business Administration or Hospitality, at least 3 years in an ultra-luxury hotel environment, and fluency in Spanish and English for seamless guest interactions.

Formación

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 3 years of experience as a Host Supervisor in an ultra-luxury hotel environment.
• Fluency in both spoken and written Spanish and English.

Responsabilidades

• Demonstrates a proactive, leadership-driven approach to service excellence, organizational culture, team development, and departmental image.
• Maintains safety protocols and emergency procedures, and responds effectively when required.
• Handles guest incidents and concerns in a timely, professional manner to ensure high levels of satisfaction.
• Resolves complaints efficiently, ensuring proper follow-up and closure.
• Conducts regular briefings with the Hosts under their supervision to ensure alignment and service consistency.
• Reviews all arrivals in advance, ensuring that guest preferences, special requests, and amenities are properly arranged and prepared.
• Monitors and ensures the completion of all Host team responsibilities and checklists in accordance with established standards.
• Communicates all relevant guest information to Hosts and coordinates with other departments responsible for fulfilling specific guest requests.
• Coordinates with the Host team all in-room check-ins, ensuring full compliance with established procedures.
• Supports the Host team as needed and is fully capable of personally conducting rooming procedures.
• Ensures the Guest Services team maintains comprehensive knowledge of room features and amenities.
• Ensures that all departmental staff adhere to established grooming, appearance, and service standards at all times.

Conocimientos

Bilingual English/Spanish

Educación

Bachelor’s degree in Business Administration, Hospitality Management, or related field

Descripción del empleo

Aman Group seeks a Resort Host Supervisor for its Amanvari property in Mexico, overseeing the Host team from arrival to departure and ensuring ultra-luxury service throughout the guest journey.

The role requires a Bachelor’s degree in Business Administration or Hospitality, at least 3 years in an ultra-luxury hotel environment, and fluency in Spanish and English for seamless guest interactions.