NI FN Customer Engineer

Nokia; Naucalpan de Juárez; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible and hybrid working

Maternity/Paternity Leave

Life insurance

Well-being programs

Career development

Descripción de la vacante

Nokia is seeking a Customer Engineer to design and implement FN/IP/Optical networks, with opportunities to cross-train on IP and Optical projects. You’ll support deployments, migrations and upgrades, while building expertise in AI automation tools to improve workflows.

The role emphasizes customer engagement, documentation, and collaborative delivery across teams, with a strong focus on reliability and security within Nokia networks.

Formación

• Four-year bachelor’s degree in CS/CE/Telecom is required with telecom experience.
• Certifications such as Nokia NRSII/CCIE/JNCIE are preferred.
• Experience with SDN/NETCONF/YANG and IP/MPLS is advantageous.

Responsabilidades

• Develop and optimize network architectures to meet customer needs.
• Deliver integration, migration and upgrade services for networks.
• Conduct testing, validation, and issue troubleshooting across deployments.
• Create deployment designs, documentation and progress reports.

Conocimientos

Network design

Customer engagement

English proficiency

Troubleshooting

Educación

Bachelor’s degree in Computer Science/Computer Engineering/Telecommunication

Nokia NRSII, Cisco CCIE or Juniper JNCIE certifications

Herramientas

Kubernetes

Docker

OpenShift

Linux/Unix

Descripción del empleo

Job Description

Nokia NI Fixed networks Customer Engineer provides professional services for design, integration, migration, upgrade and optimization of complex FN, IP/Optical integration and transport network operation.While the initial projects will be Fixed Networking related, as part of the Network Infrastructure Customer Engineering team, the NI Customer Engineers will have the opportunity to cross-train and work on IP Networking and Optical Networking technology projects.As a Customer Engineer, you will be expected to and will have the opportunity to continuously upskill on emerging AI automation tools, building and utilizing AI agents to innovate workflows and accelerate productivity.

Job Description

Nokia NI Fixed networks Customer Engineer provides professional services for design, integration, migration, upgrade and optimization of complex FN, IP/Optical integration and transport network operation.While the initial projects will be Fixed Networking related, as part of the Network Infrastructure Customer Engineering team, the NI Customer Engineers will have the opportunity to cross-train and work on IP Networking and Optical Networking technology projects.As a Customer Engineer, you will be expected to and will have the opportunity to continuously upskill on emerging AI automation tools, building and utilizing AI agents to innovate workflows and accelerate productivity.

How You Will Contribute And What You Will Learn

• Network Design & Architecture: Develop and optimize network architectures and service designs, ensuring the best solutions to support customer requirements.
• Integration, Migration & Upgrades: Deliver network integration, migration, and upgrade services for network elements and network management solutions.
• Testing & Validation: Conduct comprehensive testing, including network readiness and customer acceptance tests, and troubleshooting issues in various stages of deployment. Determine acceptance test strategies, develop, and execute overall test plans.
• Optimization & Assessment: Audit and assess networks against customer service requirements and best practices, providing recommendations to optimize network operations, performance, scalability, manageability, and security.
• Customer Engagement & Support: Serve as a primary technical contact for customers, providing expert consultation, diagnosing and resolving complex technical issues, and instructing customers on system operation and maintenance.
• Documentation & Reporting: Author customized deployment design documents, migration, operational documentation, and technical statements of work. Provide regular project progress reports and communicate insights to stakeholders.
• Training & Knowledge Transfer: Develop and deliver appropriate training materials and workshops to enhance customer understanding and experience with Nokia products and solutions.
• Strategic Collaboration: Work closely with customers, internal technical teams, solutions and marketing groups, and Product Line Management to enhance professional services delivery, influence product placement, and drive feature improvements for reliability, availability, and serviceability.
• Relationship Management: Develop and maintain strong relationships with customer's technical and management teams.
• Project Management Support: Provide support to global services tendering teams on evaluating professional services requests and collaborate with Project Managers and Sales Engineers to deliver services.
• Flexibility: maintenance window work and occasional travel to customer premises are expected to support critical network events and project delivery.

Key Skills And Experience

• Four-year Bachelor’s degree in Computer Science, Computer Engineering, Telecommunication, with a minimum of five years of experience a telecom communications equipment vendor or service provider in designing, integrating, monitoring, and troubleshooting optics networks.
• Nokia NRSII certification, Nokia SRA, Cisco CCIE, and/or Juniper JNCIE or equivalent certification preferred.
• Experience configuring, provisioning or troubleshooting Access Technologies (XGS-PON, SDAN) using CLI or GUI on the devices.
• Experience with SDAN / NETCONF / YANG / REST API with Strong knowledge in Access Technologies (GPON, XGS, 25G, Layer2) and Home Wifi
• Exposure to Key cloak, Index search, RabbitMQ, Kafka
• Exposure to IP/MPLS fundamentals. Scripting experience (Python, C, Bash, Shell, XML, Perl, Javascript, HTTP/s, SOAP, RESTful protocols).
• Knowledge in Layer3, MPLS, and ERPS , IPTV video and SIP voice service delivery
• Nokia products hands-on experience is preferred
• Multi-vendor OSS integration experience and understanding of network management systems and performance monitoring tools.
• Using AI tools like copilot, Cursor etc.,
• Strong skills with Linux/Unix, Solaris, Red Hat, CentOS., hypervisor technology (KVM, ESXi) and g ood In-depth knowledge on Kubernetes and Docker / container
• Working knowledge on various public/private cloud environments like OpenShift, AWS, GCP.
• Demonstrated excellent written and verbal communication skills in English.
• Strong interpersonal, communication, and presentation skills.
• Energetic, results-oriented, inventive, and eager to learn with a "Make it happen" attitude.
• Flexible to work as per customer and project needs

Note: Only Resumes in English will be considered

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond