24/7 Telecom Operations & Support Engineer

ng-voice; Estado de México; Remote; PHP 2,376,708 - 3,565,062; Full time

Benefits offered by this job

Flexible working hours

Mobility benefit

Wellness benefit

Home office budget

Job summary

A telecommunications company is seeking operation and support engineers in Mexico to ensure the continuous operation of their solutions. The ideal candidate should have solid experience with Linux, networking, and debugging skills. The role emphasizes customer support and incident management. Enjoy a flexible work culture and benefits like mobility and wellness. Join us to help shape our brand and improve our solutions.

Qualifications

• Experience with Linux machines for setup and operation.
• Understanding of networking infrastructures including routing and firewalls.
• Experience providing support to technical clients.

Responsibilities

• Ensure continuous operations of the solution.
• Support clients' tech teams 24/7 via multiple channels.
• Manage incidents and monitor deployed solutions.

Skills

Linux administration

Networking (routing, switching, firewalls)

Debugging skills (Wireshark)

Customer handling skills

Fluency in English

Tools

Kubernetes

AWS

GCP

Job description

Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.

As part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice. Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products.

The role can be located in Mexico or Canada.

Tasks

What you’ll do:

• Continuous operations of the solution.
• Support client’s tech teams 24/7 via an online portal, phone, email, and chat.
• Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.
• Troubleshoot IMS Telco or Cloud-related issues.
• Keep clients updated on the progress.
• Continuously monitor the deployed solutions.
• Continuously improve internal processes and KPI.

Requirements

Our Ideal new colleague:

• Experience with Linux machines (setup, admin, operation).
• Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques.
• Debugging and tracing skills (Wireshark).
• You are experienced with IMS.
• Very good communication and customer handling skills.
• Fluency in English.
• Available to work in rotating shifts
• Experience providing support to technical clients and their teams.

Nice to have:

• Knowledge of signaling standards and protocols such as SIP and Diameter.
• Experience with Kubernetes administration.
• Worked with public clouds like AWS and GCP.
• Experience in mobile networks (EPC and 5G).

A little more about our culture and why you should join

• Work-Life-Balance is a priority: Flexible working that suits you - we live and breathe a hybrid remote culture and don't mind where and when you work
• We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills in a traditionally not very diverse industry
• We offer you the culture of a fast-growing start-up with the maturity of an enterprise company
• We are more interested in your experience and knowledge than formal degrees
• Entrepreneurial culture and flat hierarchies
• Mobility benefit, fitness benefit, language class benefit and wellness benefit (for full-time employees)
• Home office budget (for full-time employees)