Network Engineer

Orion Innovation; Ciudad de México; Presencial; MXN 558.867 - 838.300; Jornada completa

Descripción de la vacante

A leading company in IT Services and Consulting is seeking a Mid-Senior level professional to develop customized alarm and measurement solutions. The role requires strong communication skills and the ability to manage customer relationships effectively while adapting to frequent changes. The candidate will work closely with product teams and support solution verification in a dynamic environment.

Formación

• Experience in a high-pressure customer-facing environment.
• Ability to produce high-quality documentation on time.

Responsabilidades

• Develop customized Alarm and Measurements dictionaries.
• Identify alarm filtering methodologies for fault management.

Conocimientos

Customer-facing experience

Communication skills

Adaptability

Herramientas

SNMP

Grafana

FluentD

Descripción del empleo

Direct message the job poster from Orion Innovation

1. Develop customized Alarm and Measurements dictionaries, tailored for the customers’ network implementation and use cases.
2. Fault Management – Identify alarm filtering methodologies to minimize the volume of tickets the service providers must respond to in the network.
3. Performance Management – Identify Key Performance Indicators (Operational indicators) and Key Capacity Measurements (Growth clues) to facilitate planning and operational efficiencies.
4. Support the customer’s solution verification of the end-to-end FM/PM NBI interfaces in the customers’ integration lab.
5. Collaborate with product teams to gather alarm and measurement details for program releases and customer issue clarifications.
6. Follow established processes including consistency of FM/PM Excel dictionaries across network elements, status tracking, and change control.
7. Attend weekly meetings with the customer to discuss open work items.

Required skillset:

1. Experience working in a customer-facing high-pressure environment, managing issues from multiple sources weekly.
2. Proficiency with IMS architecture and basic call flows.
3. Proficiency in SNMP, 3GPP (PM), Grafana, FluentD.
4. Knowledge of cloud computing, Nokia CloudBand, and/or Nokia Cloud Platform based on Red Hat.
5. Proactive follow-up with client product teams or third-party vendors to troubleshoot issues and develop solutions.
6. Ability to identify potential interface issues during system upgrades or additions.
7. Ability to produce high-quality documentation on time.
8. Adaptability to frequent changes in plans.
9. Good communication skills and customer rapport.

Seniority level:

Mid-Senior level

Employment type:

Full-time

Job function:

IT Services and IT Consulting

Referrals increase your chances of interviewing at Orion Innovation by 2x.