Bilingual Tech Support Associate

Qualfon Philippines; Ciudad de México; Presencial; MXN 134.000 - 179.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance bonus up to MXN 4,000

Statutory benefits

Qualfon University access

Coursera access

Care Coaches support

Employee referral bonus

Diverse, multicultural environment

Descripción de la vacante

Qualfon Philippines is hiring bilingual Customer Service/Tech Support Agents to work 100% onsite in Mexico City, near Reforma. This temporary 3-month assignment welcomes candidates with English and Spanish proficiency and a strong focus on customer care.

Responsibilities include resolving app-related issues with empathy, multi-tasking, and delivering excellent service from the first contact. Benefits include statutory support and access to educational resources.

Formación

• Fluent English and Spanish communication skills are required.
• High school diploma is mandatory.
• Experience in customer service or call centers is preferred.
• Ability to type at least 25 words per minute with high accuracy.

Responsabilidades

• Provide personalized, high-quality customer service in English and Spanish for app-related issues.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Deliver a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Conocimientos

Bilingual English/Spanish

MS Office

Typing 25 wpm

Customer service

Problem solving

Communication skills

Flexible schedules

Educación

High school diploma

Herramientas

Internet tools

Descripción del empleo

OVERVIEW

Join the Team!

Are you looking for a TEMPORARY (3 months)?

We are hiring Bilingual Customer Service Agents for Tech Supportto work 100% onsite in Mexico City (near Reforma 2-22).

Join a company that values your professional development, well-being, and growth.

RESPONSIBILITIES

What will you do in this role?

As a Bilingual Customer Service/Tech Support Agent, you will:

• Provide personalized, high-quality customer service in English and Spanish for user related issues in our app.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

QUALIFICATIONS

What are we looking for?

• English proficiency: B2+ - C1 (spoken and written).
• Completed high school diploma.
• Strong communication and customer service skills.
• Problem-solving skills and attention to detail.
• Basic knowledge of MS Office and internet tools.
• Ability to type at least 25 words per minute with 90% accuracy.
• Customer service or Call Center experience is preferred.
• Availability to work 100% onsite and with flexible/rotating schedules.
• Must be 18 years or older.
• Complete employment documentation, including CURP, NSS, RFC/Tax Certificate, and any other required documents.

What We Offer

• Competitive salary ($83 MXN) + performance bonus (up to $4,000)
• Statutory benefits.
• Free access to Qualfon University and Coursera.
• Support and guidance from our Care Coaches.
• Employee referral bonus program.
• Collaborative and multicultural work environment.

Virtual Interview Requirement

Candidates participating in the recruitment process virtually are required to turn on their camera during the interview.

Ready to take the next step in your career?