Network Support Technician – Cancun, Hands-on IT
Nonius
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Nonius is a leading hospitality tech company in Cancún, Mexico, seeking a Network Support Technician to provide frontline and project-based technical support. The role focuses on troubleshooting, network operations, and proactive maintenance to ensure high customer satisfaction and smooth project delivery.
The position is based in Cancún, Mexico, with opportunities to collaborate across engineering projects and field teams.
Qualifications
- Education in Networking, Computer Science, Telecommunications or equivalent.
- Proven networking/telecom experience with remote troubleshooting and ticketing.
- Certifications in Cisco/Aruba/Meraki are preferred.
- Curiosity and passion for tech, AI and automation tools.
- Strong knowledge of networking protocols and monitoring tools.
Responsibilities
- Lead frontline support shifts and resolve tickets with high quality service.
- Collaborate with engineers to diagnose and solve complex issues.
- Perform preventive maintenance to maximize uptime.
- Suggest updates to processes to improve customer satisfaction.
- Deliver projects on time and coordinate field tasks remotely.
- Act as product specialist for escalated support tickets.
- Prepare technical reports and hand over completed projects.
Skills
Education
Tools
Job description
Nonius is a leading hospitality tech company in Cancún, Mexico, seeking a Network Support Technician to provide frontline and project-based technical support. The role focuses on troubleshooting, network operations, and proactive maintenance to ensure high customer satisfaction and smooth project delivery.
The position is based in Cancún, Mexico, with opportunities to collaborate across engineering projects and field teams.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
