Network Support Technician | Cancún

Nonius; Cancún; Hybrid; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Training & development

Free beverages in office

Career growth opportunities

Job summary

Nonius is a leading hospitality tech company in Cancún, Mexico, seeking a Network Support Technician to provide frontline and project-based technical support. The role focuses on troubleshooting, network operations, and proactive maintenance to ensure high customer satisfaction and smooth project delivery.

The position is based in Cancún, Mexico, with opportunities to collaborate across engineering projects and field teams.

Qualifications

• Education in Networking, Computer Science, Telecommunications or equivalent.
• Proven networking/telecom experience with remote troubleshooting and ticketing.
• Certifications in Cisco/Aruba/Meraki are preferred.
• Curiosity and passion for tech, AI and automation tools.
• Strong knowledge of networking protocols and monitoring tools.

Responsibilities

• Lead frontline support shifts and resolve tickets with high quality service.
• Collaborate with engineers to diagnose and solve complex issues.
• Perform preventive maintenance to maximize uptime.
• Suggest updates to processes to improve customer satisfaction.
• Deliver projects on time and coordinate field tasks remotely.
• Act as product specialist for escalated support tickets.
• Prepare technical reports and hand over completed projects.

Skills

Frontline Support

Complex Problem Solving

Preventive Maintenance

Continuous Improvement

Project Delivery

Field Coordination

Subject Matter Expert

Communication

Rotating Shifts

Education

Networking degree

Telecom background

Tools

Cisco CCNA/CCNP

Aruba

Meraki

Job description

Nonius is a leading provider ofGuest Technology Solutionsfor the hospitality industry, serving over500,000 hotel rooms worldwide.Our solutions includecloud and edge computing, AI, IoT, networking, and digital guest experiences,helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology forhealthcare, maritime, and co-living spaces,integrating with global partners likeSamsung, LG, Google, and Appleto drive seamless innovation.

Job Description

We are seeking a Network Support Technician to join our team and deliver exceptional customer support through advanced technical knowledge, proactive maintenance, efficient execution of tasks, and effective communication. The ideal candidate will play a key role in troubleshooting, maintaining network operations, and ensuring high customer satisfaction through responsive and collaborative problem-solving.

This position is based in the city of Cancún in Mexico.

Customer & Technical Support

• Frontline Support: Lead customer support shifts by resolving assigned tickets, handling incoming customer inquiries, and ensuring high-quality service.
• Complex Problem Solving: Collaborate with Systems and Support Engineers to diagnose and resolve complex technical issues.
• Preventive Maintenance: Conduct routine system checks and preventive maintenance following established guidelines to ensure maximum uptime.
• Continuous Improvement: Proactively suggest updates to work instructions and support processes to boost customer satisfaction and team efficiency.

Project Execution & Technical Consultancy

• Project Delivery: Execute assigned project tasks and work orders across various engineering projects, ensuring timely delivery.
• Field Coordination: Direct and assist field technicians and subcontractors remotely to complete on-site project tasks and support activities.
• Subject Matter Expertise: Serve as a product specialist to tackle escalated, high-level support tickets and specialized work orders.
• Project Handover: Complete project handovers smoothly, including the preparation of technical reports and documentation.

Must Have

• Education: Degree in Networking, Computer Science, Telecommunications, or a related field (or equivalent practical experience).
• Industry Experience: Proven background in Networking and Telecom systems, including hands-on remote troubleshooting and ticket management.
• Network Certifications: Certifications in Cisco (CCNA/CCNP), Aruba, or Meraki.
• Curiosity & Tech Passion: Strong natural curiosity and drive to stay continuously informed on emerging technologies, network trends, and modern AI/automation tools.
• Technical Depth: Solid grasp of networking protocols, monitoring tools, and core IT infrastructure.
• Communication & Support: Exceptional English communication and customer service skills, with a track record of effective client-facing interaction.
• Operational Availability: Flexibility to work in rotating shifts.

Nice to Have

• Experience with scripting & automation (Python, Bash, PowerShell);
• Additional languages;
• Knowledge of firewalls and security protocols.

What's great in the job?

• Great team of smart people in a friendly and open culture;
• Real responsabilities and autonomy;
• Expand your knowledge of various countries and regions;
• Great career opportunity in a fast-evolving Technology company;
• Contribute to the greater experience of millions of Travellers around the World!

A full-time position
Attractive salary package.

Trainings

Opportunities for training and development.

Eat & Drink

Office with Staff kitchen with free beverages.