Network Reliability & Incident Engineer

Atos; Monterrey; Presencial; MXN 320.000 - 520.000; Jornada completa

Descripción de la vacante

Atos in Monterrey seeks a Network Operations Engineer to monitor network health, analyze incidents, and apply basic Cisco changes to keep services available. You will use ServiceNow, SolarWinds, and Cisco Prime to manage alerts, tickets, and reports, collaborating with internal teams and external providers.

The role requires 1–3 years in NOC, a Bachelor’s in Computer Science, Telecommunications, or Network Engineering, and strong skills in BGP, TCP/IP, and routing.

Formación

• Bachelor’s degree in Computer Science, Telecommunications, Network Engineering, or related fields.
• Cisco routing and switching expertise.
• Strong knowledge of BGP, EIGRP, TCP/IP, DNS, DHCP, Telnet/SSH, and FTP.

Responsabilidades

• Monitor real-time network health and performance.
• Troubleshoot and resolve network incidents.
• Implement basic configuration changes on Cisco networking equipment.
• Manage alerts, tickets, and reports using ServiceNow, SolarWinds, Cisco Prime, Splunk, Infoblox.
• Diagnose connectivity, routing, and performance issues.
• Coordinate with internal teams and external providers for timely resolutions.
• Maintain accurate and updated operational documentation.
• Participate in major incident management and high-priority situations.

Conocimientos

Cisco routing & switching

BGP

EIGRP

TCP/IP

DNS

DHCP

Telnet/SSH

Monitoring platforms

Under pressure

Shift work

Educación

Bachelor’s degree in Computer Science, Telecommunications, Network Engineering, or related fields

Herramientas

ServiceNow

SolarWinds

Cisco Prime

Splunk

Infoblox

Descripción del empleo

Atos in Monterrey seeks a Network Operations Engineer to monitor network health, analyze incidents, and apply basic Cisco changes to keep services available. You will use ServiceNow, SolarWinds, and Cisco Prime to manage alerts, tickets, and reports, collaborating with internal teams and external providers.

The role requires 1–3 years in NOC, a Bachelor’s in Computer Science, Telecommunications, or Network Engineering, and strong skills in BGP, TCP/IP, and routing.