Ingeniero de redes/ Network Engineer

Confidential Jobs; Santiago de Querétaro; Presencial; MXN 240.000 - 420.000; Jornada completa

Descripción de la vacante

Confidential Jobs is seeking an IT professional to support the day-to-day reliability of network and infrastructure services in Querétaro. You will monitor, perform initial incident analysis, troubleshoot, and coordinate with internal and external teams to resolve issues.

The role requires evaluating technical situations, identifying business impact, and acting within IT processes. Experience with network tech, monitoring tools, and service management platforms is preferred.

Formación

• Bachelor’s degree in IT, CS, IS, engineering or related field preferred.
• 3+ years in IT support or infrastructure roles.
• 2+ years in technical monitoring, troubleshooting, or IT support.
• Experience with network and cloud technologies.
• Experience with Cisco Meraki environments at Level 1 troubleshooting.
• Familiarity with DNS and DHCP; IT ticketing systems.

Responsabilidades

• Monitor infrastructure and networks to identify service interruptions and performance issues.
• Investigate alerts and perform initial technical analysis to determine impact.
• Troubleshoot connectivity across LAN, WAN, and SD-WAN.
• Provide first-level support for network equipment including switches, routers, firewalls, and wireless solutions.
• Review and manage incidents based on urgency and business impact.
• Document incidents, troubleshooting actions, and resolutions in the ITSM system.
• Coordinate with internal teams and engage third-party providers when needed.
• Keep stakeholders informed on incident progress and resolution status.
• Maintain up-to-date technical documentation and support records.
• Promote stable IT operations through monitoring and timely response.

Conocimientos

Analytical thinking

Troubleshooting

English communication

Incident management

Customer-focused

Educación

Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering

Herramientas

Meraki Dashboard

SolarWinds

DNS/DHCP knowledge

Descripción del empleo

We are looking for an IT professional to support the day-to-day reliability of network and infrastructure services. This role will focus on continuous monitoring, initial incident analysis, technical troubleshooting, and coordination with internal and external support teams.

The position requires someone who can quickly evaluate technical situations, identify business impact, and take appropriate action while following established IT processes. The successful candidate will be comfortable working with network technologies, infrastructure monitoring tools, and service management platforms in a dynamic environment.

What You'll Do

• Monitor infrastructure and network environments to identify service interruptions, performance issues, and system alerts.
• Investigate alerts and perform initial technical analysis to determine the source and impact of incidents.
• Troubleshoot connectivity issues across LAN, WAN, and SD-WAN environments.
• Provide first-level support for network equipment and technologies, including switches, routers, firewalls, wireless solutions, and Cisco Meraki environments.
• Review, prioritize, and manage incidents based on urgency, business impact, and established escalation guidelines.
• Document incidents, troubleshooting activities, actions taken, and resolutions within the appropriate IT service management system.
• Work with internal technical teams to resolve issues and Engage third-party providers and technology vendors when specialized assistance is needed.
• Keep stakeholders informed about incident progress, expected next steps, and resolution status.
• Follow operational standards, support procedures, and established processes for network and infrastructure services.
• Maintain up-to-date technical documentation and support records.
• Help promote stable and dependable IT operations through effective monitoring and timely incident response.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline is preferred.
• Equivalent professional experience may be considered.
• Working knowledge of networking, servers, storage, and Microsoft Azure environments.
• CCNA or CompTIA Network+ certification is desirable.
• Microsoft Azure certification is desirable.
• Server+ certification is a plus.

Experience & Technical Skills

• 3+ years of experience working across IT support or infrastructure-related functions.
• At least 2 years of hands-on experience in technical monitoring, troubleshooting, or IT support.
• Practical understanding of network and cloud technologies.
• Experience supporting Cisco Meraki environments at a Level 1 troubleshooting level.
• Basic knowledge of DNS and DHCP.
• Experience using infrastructure or network monitoring solutions such as Meraki Dashboard, SolarWinds, or comparable platforms.
• Familiarity with IT ticketing and service management tools.
• Experience working with incident management, escalation procedures, and technical documentation.
• Previous interaction with external vendors, telecommunications providers, or technology service partners is preferred.

What We're Looking For

• Strong analytical and troubleshooting capabilities.
• Ability to evaluate multiple incidents and determine which issues require immediate attention.
• Effective written and verbal communication in English.
• Strong organization and attention to detail.
• Ability to remain composed and productive in a high-volume support environment.
• Customer-oriented approach to technical support.
• Ability to collaborate effectively with infrastructure, network, and other technical teams.
• Proactive mindset with a focus on timely resolution and service reliability.