24x7 Network Command Center Engineer (L1/L1.5)

Tata Consultancy Services; Monterrey; Presencial; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equal opportunity employer

Descripción de la vacante

Tata Consultancy Services in Monterrey is seeking a Level 1/1.5 Command Center Network Engineer to monitor enterprise network infrastructure, troubleshoot issues, and coordinate with senior teams to ensure reliable services in a 24x7 environment.

The role involves monitoring tools, incident management via ITSM platforms, basic health checks, and collaboration with vendors. 3–5 years in network operations and a CCNA are preferred, with ITIL knowledge considered a plus.

Formación

• 3–5 years in Network Operations, NOC or IT support.
• Bachelor's degree or Diploma in IT, Computer Science, or related field.
• CCNA certification preferred.
• ITIL Foundation certification is a plus.

Responsabilidades

• Monitor network infrastructure and performance.
• Troubleshoot Level 1 issues (LAN/WAN, VPNs, routers, switches, firewall alerts).
• Log and manage incidents in ITSM systems (ServiceNow or Remedy).
• Conduct basic health checks (CPU, memory, interfaces).
• Escalate to L1.5/L2 per SLA.
• Coordinate with vendors and ISPs for network issues.
• Maintain incident records and shift handovers.
• Follow incident, change and problem management processes.
• Support 24x7 operations via rotational shifts.

Conocimientos

TCP/IP & OSI basics

Cisco/Juniper basics

Firewall concepts

ITSM/ticketing

Troubleshooting & analysis

Communication & teamwork

Educación

Bachelor's degree in IT/Computer Science

CCNA certification

ITIL Foundation (preferred)

Herramientas

SolarWinds

Zabbix

Nagios

ServiceNow/Remedy ITSM

Descripción del empleo

Tata Consultancy Services in Monterrey is seeking a Level 1/1.5 Command Center Network Engineer to monitor enterprise network infrastructure, troubleshoot issues, and coordinate with senior teams to ensure reliable services in a 24x7 environment.

The role involves monitoring tools, incident management via ITSM platforms, basic health checks, and collaboration with vendors. 3–5 years in network operations and a CCNA are preferred, with ITIL knowledge considered a plus.