Network Operations Analyst I

levistraussandco; Ciudad de México; On-site; MXN 300,000 - 420,000; Full time

Job summary

Levi Strauss & Co. is looking for a Network Operations Analyst I to join our Global Network Operations team.

You will monitor global network services, respond to alerts, and perform initial troubleshooting to keep offices, distribution centers, data centers, showrooms, and retail stores running smoothly. In this role, you will document troubleshooting steps, own incidents through resolution, and support installation, validation, and lifecycle tracking of network gear like switches, access

Qualifications

• At least 2 years of experience in network operations or similar technical role.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networking and VPNs.
• Experience documenting incidents and escalating to resolve issues across regions and time zones.

Responsibilities

• Monitor global network services and respond to alerts across offices, DCs, data centers, showrooms, and stores.
• Document troubleshooting steps, own incidents, and update stakeholders until resolution.
• Support installation, validation, maintenance, and lifecycle tracking of switches, APs, SD-WAN appliances, and firewalls.
• Create and maintain accurate operational docs, procedures, and knowledge articles.
• Use monitoring, automation, and AI-enabled tools to improve triage and consistency.

Skills

Networking concepts

Incident management

Cross-team collaboration

Automation & AI

Tools

Monitoring tools

Automation tools

AI-enabled tooling

Job description

Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future.

Introduction

As a Network Operations Analyst I, you will join our Global Network Operations team and help maintain the reliable, secure, and resilient network services that support our offices, distribution centers, data centers, showrooms, and retail stores worldwide. You will provide daily operational support while developing your technical, automation, and AI-enabled operations capabilities in a collaborative, follow-the-sun environment.

About the Job

• Monitor global network services, respond to alerts, and perform initial troubleshooting for incidents affecting corporate, distribution center, cloud, showroom, and retail environments.
• Maintain clear ownership of assigned incidents by documenting troubleshooting, providing timely updates, escalating appropriately, and following issues through resolution.
• Support the installation, validation, maintenance, and lifecycle tracking of network infrastructure, including switches, wireless access points, SD-WAN appliances, and firewalls.
• Create and maintain accurate operational documentation, including support procedures, incident records, network changes, asset information, and knowledge articles.
• Use monitoring data, automation, and AI-enabled tools responsibly to improve incident triage, simplify recurring work, and strengthen operational consistency.

About You

• You have at least 2 years of experience in network operations, infrastructure support, network support, or a comparable technical role.
• You understand core networking concepts, including TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networking, and VPN technologies.
• You have experience monitoring alerts, performing first-level network troubleshooting, maintaining accurate incident records, and escalating issues when additional expertise is required.
• You can support network infrastructure in a structured operational environment and work effectively with business teams, technical partners, and service providers across regions and time zones.
• You are comfortable using modern monitoring, automation, and AI-enabled tools responsibly and are motivated to expand your skills in network operations and automation.

LOCATION

Mexico, D.F., Mexico

Full time