Engineer I, Systems Reliability Engineering

levistraussandco; Ciudad de México; Sur place; MXN 600 000 - 900 000; Plein temps

Résumé du poste

Levi Strauss & Co. is seeking an experienced Distribution & Logistics IT professional to own the investigation and resolution of complex issues across our global distribution systems. You will analyze logs, APIs, and data to identify root causes, and work with engineering, operations, and vendors to improve monitoring, runbooks, and documentation for reliable operations.

This role requires strong SQL, data analysis, and experience with enterprise platforms and cloud services.

Qualifications

• 4+ years in application or production support, reliability engineering, or logistics tech support.
• Experience troubleshooting applications, integrations, and data in production.
• Strong SQL and data analysis skills for RCA, validation, and issue resolution.

Responsabilités

• Own investigation and resolution of complex issues across Distribution & Logistics systems.
• Analyze logs, transactions, APIs, middleware events, and data sets to identify root causes.
• Improve monitoring, alerts, dashboards, runbooks, and support documentation to reduce incidents.
• Partner with engineering, vendors, warehouse ops, transport, and 3PLs to maintain stability.

Connaissances

SQL

Data analysis

Incident management

Production support

Cross-functional collaboration

Azure cloud

Outils

Manhattan WMS

Power BI

Tableau

SQL Server

Snowflake

MuleSoft

SAP S/4HANA

Description du poste

Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future.

Introduction

As part of the Distribution & Logistics IT team, you will support the business-critical systems that move product through our global distribution network. You will work closely with engineering teams, operations partners, vendors, and support teams to improve platform stability, resolve production issues, and strengthen application reliability. This role supports warehouse, transportation, labor, workforce, integration, and reporting platforms and is suited for an experienced technology professional who enjoys solving operational challenges.

About the Job

Own the investigation and resolution of complex and recurring application, integration, data, and reporting issues across Distribution & Logistics systems.

Analyze logs, transactions, APIs, middleware events, and data sets to identify root causes and implement sustainable corrective actions.

Improve monitoring, alerts, dashboards, runbooks, and support documentation to reduce operational noise and incident recurrence.

Partner with engineering teams, vendors, warehouse operations, transportation operations, and third-party logistics providers to maintain platform stability and support business continuity.

Support release readiness, deployment validation, change reviews, and post-implementation monitoring while leveraging approved AI tools to improve troubleshooting and operational efficiency.

About You

4+ years of experience in application support, production support, reliability engineering, system administration, or enterprise logistics technology support.

Experience troubleshooting applications, integrations, databases, and operational processes in a production environment.

Strong SQL and data analysis skills used for production investigations, root cause analysis, data validation, and issue resolution.

Experience with Manhattan WMS, Manhattan Active WMS, Manhattan TMS, Centiro TMS, Manhattan LMS, UKG WFM, MuleSoft, Talend, SAP AFS, SAP S/4HANA, ServiceNow, Microsoft Power BI, Tableau, Manhattan SCI, SQL Server, Oracle, Snowflake, or comparable enterprise platforms.

Experience with application observability, log analysis, API management, Linux fundamentals, cloud platforms such as Microsoft Azure, warehouse automation, WCS integrations, and high-volume distribution center operations.

Hands-on experience working within incident, problem, change, and release management processes.

Experience supporting warehouse, transportation, supply chain, or enterprise platforms, with the ability to independently resolve recurring issues and recommend operational improvements.

LOCATION

Mexico, D.F., Mexico

FULL TIME/PART TIME

Full time