Manager, Network Operations

levistraussandco; Ciudad de México; On-site; MXN 1,800,000 - 2,800,000; Full time

Job summary

Levi Strauss & Co. in Mexico City is seeking a Senior Network Operations Leader to guide a global team responsible for reliable network services across offices, data centers, and cloud environments.

You will drive automation, AI adoption, and proactive improvement of service quality, while coordinating incidents and major changes to ensure uptime and security across the organization.

Qualifications

• 8+ years in network operations or enterprise IT.
• 3+ years leading technical teams.
• Hands-on experience with LAN/WAN, SD-WAN, VPN, DNS, DHCP, firewalls, and cloud connectivity.
• Experience with ITSM platforms like ServiceNow.
• Knowledge of monitoring, analytics, and automation to improve reliability.

Responsibilities

• Lead and manage a global Network Operations team, providing direction, coaching, prioritization, and performance support to achieve operational goals.
• Oversee incident, request, change, and problem management processes to ensure timely resolution, service quality, and operational discipline.
• Coordinate major incident response, root cause analysis, escalation management, and follow-through on corrective and preventive actions.
• Manage operational readiness and execution for network projects, refreshes, migrations, lifecycle activities, and cloud connectivity initiatives.
• Drive automation, AI adoption, KPI reporting, documentation improvement, and continuous service improvement across the network operations function.

Skills

Network operations leadership

Incident management

Automation & AI in IT

Scripting / automation

Cloud connectivity

WAN/LAN/DNS/Firewall knowledge

Tools

ServiceNow

Job description

Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future.

Introduction

You will lead the Global Network Operations team responsible for ensuring reliable, secure, and efficient network services across offices, distribution centers, data centers, showrooms, cloud environments, and retail stores worldwide. Reporting to the Global Network Manager, you will drive operational excellence, lead distributed teams, and advance an AI-enabled, automation-first support model that improves service reliability and operational maturity.

About the Job

• Lead and manage a global Network Operations team, providing direction, coaching, prioritization, and performance support to achieve operational goals.
• Oversee incident, request, change, and problem management processes to ensure timely resolution, service quality, and operational discipline.
• Coordinate major incident response, root cause analysis, escalation management, and follow-through on corrective and preventive actions.
• Manage operational readiness and execution for network projects, refreshes, migrations, lifecycle activities, and cloud connectivity initiatives.
• Drive automation, AI adoption, KPI reporting, documentation improvement, and continuous service improvement across the network operations function.

About You

• 8+ years of experience in network operations, infrastructure operations, network engineering support, or enterprise IT operations.
• 3+ years of experience leading technical teams, operational workstreams, or network support functions.
• Hands-on experience with enterprise networking technologies including LAN, WAN, wireless, SD-WAN, VPN, DNS, DHCP, firewalls, and cloud connectivity.
• Experience using ServiceNow or a comparable ITSM platform to manage incidents, requests, changes, problems, and operational reporting.
• Knowledge of network monitoring, operational analytics, automation practices, or scripting technologies that improve operational efficiency and service reliability.

Location

Mexico, D.F., Mexico

Full time / Part time

Full time