MX Afterhours rep

RXO, Inc.; Región Centro; On-site; MXN 165,000 - 331,000; Full time

Job summary

RXO, Inc. is hiring Mexico After-Hours Reps to support customers and carriers with freight shipping to or from Mexico during second and third shifts, including weekends.

This role focuses on timely shipment scheduling, strong stakeholder relationships, and meticulous documentation to ensure smooth operations across the North American network. Join a growing logistics technology company committed to efficient, reliable service.

Responsibilities

• Deliver service and customer experience consistent with the first shift.
• Develop relationships with customers’ planners, logistics teams, and facilities.
• Schedule all customer shipments with pertinent information and documentation.
• Build reputable relationships with first shift carrier and operations reps.
• Monitor book of business to ensure loads are tracked and updated in a timely fashion.
• Notify appropriate parties in case of service delays and update incidents.
• Ensure updates recorded in the system are timely and accurate.

Job description

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Job Overview

Mexico After-Hours Reps are responsible for providing support to our customers and carriers with freight shipping to or from Mexico in second and third shift, as well as weekends.

Essential Functions

• Deliver service and customer experience consistent with the first shift.
• Develop strong relationships with customers’ planners, logistics teams, and facilities.
• Schedule all customer shipments correctly with all pertinent information and documentation.
• Build reputable relationships with first shift carrier and operations reps.
• Develop strong relationships with transfers and vendors.
• Monitor book of business to ensure loads are tracked and updated in timely fashion.
• Notify appropriate parties in event of service delays, and update & resolve incidents in accordance.
• Ensure all updates recorded in the system are both timely and accurate.
• Identify potential problems and come up with appropriate solutions; escalat...

Shift hours

00:0-7:00 hrstwo days off

Why Join Us:

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.