MW Messaging Engineer / Exchange Administrator

Accenture México; Monterrey; Hybrid; MXN 900,000 - 1,200,000; Full time

Job summary

Accenture México is seeking an experienced MW Messaging Engineer / Exchange Administrator with 10-15 years of experience to support enterprise messaging environments and Microsoft 365 solutions. The role involves advising across Modern Work, Identity, and Security, conducting technical workshops, and ensuring platform health and security.

The successful candidate will troubleshoot complex messaging issues, create remediation plans, and support migrations and modernization initiatives.

Qualifications

• 10-15 years of experience in messaging, Microsoft infrastructure, or related technologies.
• Advanced English communication skills.
• Experience in consulting or customer-facing technical roles.
• Proven ability to facilitate workshops, technical training, and knowledge-transfer sessions.
• Hands-on expertise in: Exchange Online, Mail Flow, SMTP, DNS, Identity Access Management (IAM), PowerShell, Security Administration, Troubleshooting and Root Cause Analysis.
• Experience working with Microsoft administration tools.
• Strong documentation, stakeholder management, and problem-solving skills.

Responsibilities

• Serve as a trusted advisor across Modern Work, Identity, and Security.
• Deliver technical workshops, knowledge-transfer sessions, and customer-enablement activities.
• Assess platform health, configuration, performance, resiliency, security posture, and operational readiness.
• Troubleshoot complex messaging and identity-related issues through telemetry, diagnostics, and log analysis.
• Create remediation plans based on technical findings and business impact.
• Support migrations, deployments, modernization initiatives, adoption activities, and service lifecycle management.

Skills

10-15 years of experience in messaging

Advanced English communication skills

Consulting or customer-facing roles

Workshop facilitation

Exchange Online

Mail Flow

SMTP

DNS

Identity Access Management (IAM)

PowerShell

Security Administration

Troubleshooting and Root CauseAnalysis

Microsoft administration tools

Tools

Microsoft administration tools

Job description

Hiring: MW Messaging Engineer / Exchange Administrator (10-15 Years Experience)

We are looking for an experienced MW Messaging Engineer / Exchange Administrator with 10-15 years of experience supporting enterprise messaging environments and Microsoft 365 solutions.

Key Responsibilities

• Serve as a trusted advisor across Modern Work, Identity, and Security.
• Deliver technical workshops, knowledge-transfer sessions, and customer-enablement activities.
• Assess platform health, configuration, performance, resiliency, security posture, and operational readiness.
• Troubleshoot complex messaging and identity-related issues through telemetry, diagnostics, and log analysis.
• Create remediation plans based on technical findings and business impact.
• Support migrations, deployments, modernization initiatives, adoption activities, and service lifecycle management.

Mandatory Qualifications

• 10-15 years of experience in messaging, Microsoft infrastructure, or related technologies.
• Advanced English communication skills.
• Experience in consulting or customer-facing technical roles.
• Proven ability to facilitate workshops, technical training, and knowledge-transfer sessions.
• Hands-on expertise in:
  • Exchange Online
  • Mail Flow
  • SMTP
  • DNS
  • Identity Access Management (IAM)
  • PowerShell
  • Security Administration
  • Troubleshooting and Root Cause Analysis
• Experience working with Microsoft administration tools.
• Strong documentation, stakeholder management, and problem-solving skills.

Preferred Qualifications

• Knowledge of:
  • Microsoft 365
  • Azure
  • Networking
  • Governance
  • Automation
• Experience collaborating with engineering, delivery, security, and business teams.
• Customer success and continuous-learning mindset.

What We’re Looking For

• Strong Exchange Online administration experience
• Deep understanding of mail flow and messaging services
• Ability to resolve complex technical issues
• Customer-focused and consultative approach
• Strong communication and collaboration skills

Location: Mexico (Remote/Hybrid)

Language: Advanced English Required

If you have extensive experience with Exchange Online, messaging infrastructure, PowerShell, and identity management, we’d like to hear from you.

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