Customer Service Representative

CXCENTRODECONTACTO; Monterrey; Presencial; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Legal benefits

Training opportunities

Career growth

Descripción de la vacante

One Call in Monterrey is seeking a Customer Care Representative to deliver outstanding support across phone, email, chat, and other channels. The role focuses on resolving inquiries, ensuring a positive customer experience, and maintaining accurate records for case closure.

The ideal candidate has empathy, strong communication skills, and a customer‑driven attitude, with the ability to multitask and collaborate across teams in a fast‑paced environment. A high school diploma is required.

Formación

• High school diploma required.
• Previous experience in customer service (call center, support, retail, or similar roles).
• Strong verbal and written communication skills.
• Familiarity with CRM systems or ticketing platforms (preferred).

Responsabilidades

• Handle customer inquiries through phone, email, chat, and other channels.
• Resolve issues related to orders, products, billing, shipments, or general support.
• Log interactions accurately and follow up on cases until completion.
• Escalate technical or complex issues to internal teams when appropriate.
• Meet or exceed performance metrics such as CSAT, FCR, AHT, and response time.
• Collaborate with cross-functional teams to improve processes and enhance the customer experience.
• Participate in ongoing training to stay up to date on products, services, and policies.

Conocimientos

Empathy

Active listening

Communication skills

Problem-solving

Teamwork

Adaptability

Organizational skills

Attention to detail

Educación

High school diploma

Herramientas

CRM systems

Ticketing platforms

Chat tools

Descripción del empleo

WE ARE SEEKING NEW TALENT!Customer Care RepresentativeFull‑time | Monday - Friday (weekends off)We are seeking a Customer Care Representative to join our team in Monterrey! This role is responsible for delivering exceptional customer service, addressing inquiries, resolving issues, and ensuring a positive experience across every interaction. The ideal candidate is an excellent communicator, problem solver, and team player who thrives in a fast‑paced environment.What you'll do:Handle customer inquiries through phone, email, chat, and other communication channels.Resolve issues related to orders, products, billing, shipments, or general support.Log all interactions accurately and follow up on cases until completion.Escalate technical or complex issues to internal teams when appropriate.Meet or exceed performance metrics such as CSAT, FCR, AHT, and response time.Collaborate with cross‑functional teams to improve processes and enhance the customer experience.Participate in ongoing training to stay up to date on products, services, and policies.You'll be a great at this if you...Empathy and active listening.Customer‑oriented mindset and problem‑solving ability.Patience and conflict management skills.Organizational skills and attention to detail.Teamwork and adaptability.What we're looking for:High school diploma requiredPrevious experience in customer service (call center, support, retail, or similar roles).Strong verbal and written communication skills.Ability to multitask and work under pressure.Familiarity with CRM systems, ticketing platforms, or chat tools (preferred).Basic computer literacy and ability to learn new systems quickly.Availability for rotating shifts if required by the business.What we offer:Competitive salary based on experience.Legal benefits and additional perks.Continuous training and development opportunities.Career growth potential.Collaborative and dynamic work environment.At One Call, we value teamwork, transparency, and a people‑first culture. You’ll join a collaborative environment where ideas are welcome and growth is encouraged. We love people who bring positivity, curiosity, and a drive to connect great talent with great opportunities.If you’re excited to build impactful tech teams and create memorable candidate experiences, we’d love to hear from you. Let’s build the future of One Call together!