Bilingual Contact Center Agent - English/Spanish

Carrier; Monterrey; On-site; MXN 230,000 - 290,000; Full time

Job summary

Carrier is seeking an entry-level Customer Service professional in Monterrey to respond to customer calls, document procedures, collect data, and provide information to resolve issues. Escalation to senior staff when needed and continuous improvement of service processes.

The role requires bilingual English/Spanish capabilities, familiarity with call center systems, and strong communication skills to support Carrier’s customers and internal networks.

Qualifications

• High school diploma or equivalent.
• Fluent in English and Spanish.
• Experience with call center systems or CRM.
• Strong verbal and written communication.
• Able to analyze customer data and trends.
• Able to prioritize and manage multiple tasks in a fast-paced environment.

Responsibilities

• Resolve inbound calls and cases with a positive customer experience.
• Provide information about products/services and address customer inquiries.
• Follow up on inquiries via call or email.
• Document interactions and maintain records.
• Escalate complex issues to senior staff.
• Collaborate with cross-functional teams to resolve issues.
• Assist in training and documenting procedures.
• Provide warranty information and guidance.

Skills

Bilingual English & Spanish

Call center systems

Verbal and written communication

Analytical thinking

Collaboration & multi-tasking

Education

High school diploma

Tools

CRM software

Job description

Carrier is seeking an entry-level Customer Service professional in Monterrey to respond to customer calls, document procedures, collect data, and provide information to resolve issues. Escalation to senior staff when needed and continuous improvement of service processes.

The role requires bilingual English/Spanish capabilities, familiarity with call center systems, and strong communication skills to support Carrier’s customers and internal networks.