Senior Systems Engineer — Automation, Cloud & Escalations

Sur Global; México; Presencial; MXN 710.181 - 913.091; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fixed schedule

Holidays observed

On-call rotation

Descripción de la vacante

A leading IT services company in Mexico is seeking a System Engineer with 5+ years of experience in systems engineering or advanced technical support. The role involves managing support tickets, troubleshooting technical issues across cloud and on-premises environments, and mentoring junior engineers. Key skills include strong Windows administration and PowerShell scripting. The position offers a competitive salary range of $3,500-$4,500 per month and a structured work schedule.

Formación

• 5+ years in systems engineering or advanced technical support.
• C1 level English or equivalent for customer-facing roles.
• Hands-on experience with PowerShell and Windows environments.

Responsabilidades

• Serve as a client-facing technical expert and escalation point.
• Troubleshoot complex technical issues across various platforms.
• Manage and resolve active support tickets daily.

Conocimientos

Windows administration

Active Directory

PowerShell scripting

Networking knowledge

Customer-facing communication

Herramientas

AWS

Azure

Citrix administration

Descripción del empleo

A leading IT services company in Mexico is seeking a System Engineer with 5+ years of experience in systems engineering or advanced technical support. The role involves managing support tickets, troubleshooting technical issues across cloud and on-premises environments, and mentoring junior engineers. Key skills include strong Windows administration and PowerShell scripting. The position offers a competitive salary range of $3,500-$4,500 per month and a structured work schedule.