Mexico Customer Adoption Analyst — Data & Content Lead

BlackLine; Ciudad de México; Hybrid; MXN 454,876 - 636,826; Full time

Job summary

A leading financial software company in Mexico is seeking a Customer Adoption Analyst to drive product adoption and support customer success. In this role, you will analyze customer usage data, create documentation, and work closely with internal teams to maximize client value. The ideal candidate has a degree in Business, 2–3 years of relevant experience, and strong analytical skills. Join a culture that values diversity and offers professional growth opportunities.

Qualifications

• 2–3 years of experience in customer success, business analyst, or related role in SaaS.
• Experience with CRM software and content management systems preferred.
• A passion for customer success and a drive to help customers achieve their goals.

Responsibilities

• Analyze customer usage data to identify trends and opportunities.
• Develop and maintain dashboards to track adoption metrics.
• Create and update a library of use-case documentation and training materials.

Skills

Strong analytical skills

Excellent written and verbal communication

Proficient in Microsoft Excel and PowerPoint

Experience with data visualization tools

Ability to manage multiple projects

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

Tableau

Power BI

Job description

A leading financial software company in Mexico is seeking a Customer Adoption Analyst to drive product adoption and support customer success. In this role, you will analyze customer usage data, create documentation, and work closely with internal teams to maximize client value. The ideal candidate has a degree in Business, 2–3 years of relevant experience, and strong analytical skills. Join a culture that values diversity and offers professional growth opportunities.