MEX - EL Customer Service Representative

CR England; Santiago de Querétaro; Presencial; MXN 150.000 - 240.000; Jornada completa

Descripción de la vacante

CR England seeks a Customer Service Representative in Querétaro to cultivate client relationships and handle day-to-day communications. You will collaborate with credit, collections, operations and other internal teams to resolve client issues, while staying detail-oriented and maintaining a positive, hardworking attitude.

Responsibilities include resolving client issues, training clients on reports and systems, making outbound and inbound calls, responding to emails, and prioritizing multiple

Formación

• High school diploma required.
• College coursework in progress.
• Advanced Microsoft Office skills (Excel, Word, Outlook).
• Experience with CRM systems like Salesforce desirable.
• Excellent command of English in written and verbal communications.

Responsabilidades

• Provide effective resolution to Client issues on a consistent basis.
• Ensure that Clients are given the support that is needed on a daily basis.
• Train clients on reports and systems.
• Making outbound and inbound phone calls.
• Responding to Client emails and inquiries.
• Ensuring attention to detail and accuracy.
• Developing new and existing relationship.
• Work with other internal departments.
• Ability to prioritize and manage multiple responsibilities.
• Completion of weekly commitments and goals.

Conocimientos

Conflict resolution

Problem solving

Attention to detail

Adaptability

Strong work ethic

Accountability

Customer service

Phone mannerisms

Mentorship readiness

Educación

High school diploma

College in progress

Herramientas

Microsoft Office

Salesforce/CRM

Descripción del empleo

General Description:

The CSR works to cultivate and grow Client relationships and is responsible for the day to day communication with the client. The CSR will collaborate with credit, collections, and operations and various other internal departments to resolve Client account issues or concerns. In addition our ideal candidate will also be detail oriented and possess a positive hard working attitude.

Duties and Responsibilities:

• Provide effective resolution to Client issues on a consistent basis


• Ensure that Clients are given the support that is needed on a daily basis


• Train clients on reports and systems


• Making outbound and inbound phone calls


• Responding to Client emails and inquiries


• Ensuring attention to detail and accuracy


• Developing new and existing relationship


• Work with other internal departments


• Ability to prioritize and manage multiple responsibilities


• Completion of weekly commitments and goals

Working relationships:

• ECS Clients


• ECS internal departments

Qualifications / Skills:

• Ability to resolve conflict in a professional manner


• Providing resolutions to problems in a time effective manner


• Attention to detail


• Ability to adapt


• Problem solving


• Career minded professional


• Strong work ethic and positive attitude


• Willing to be mentored and trained


• Excellent work ethic, aggressive and can work under pressure


• Ability to be held accountable


• Excellent customer service skills and phone mannerisms

Work experience Requirements:

• 6+ months call center experience


• 6+ months customer service


• 6+ Previous knowledge on Hiring Criteria and use of CRM.

Education, experience, and Licensing requirements:

• Highschool diploma


• College in progress


• Microsoft Office: Advanced ( Excel, Word, Outlook, others)


• Sales force, CRM or others, desirable


• Excellent command of the English language, in both written and verbal communications.