Customer Service Associate

Grupo TECMA; Ciudad Juárez; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Grupo TECMA in Ciudad Juárez, Mexico is seeking a proactive Customer Service professional to join our team, delivering excellent customer support and ensuring timely follow-up on requests. The role requires advanced English and Excel skills, planning ability, and experience with ERP/CRM systems, as you coordinate with internal departments to guarantee customer satisfaction in a fast-paced setting.

You will work closely with sales and operations to resolve issues quickly and maintain high service

Formación

• Previous experience in Customer Service or related positions.
• Advanced English is mandatory.
• Advanced Excel skills are required.
• Planning experience
• Experience using ERP and/or CRM systems is preferred.
• Strong communication and organizational skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsabilidades

• Provide excellent customer support and timely follow-up on requests.
• Maintain effective communication with internal departments to ensure customer satisfaction.
• Coordinate with sales and operations to resolve issues quickly in a fast-paced setting.

Conocimientos

English proficiency

Planning experience

Strong communication

Organizational skills

Teamwork

Herramientas

Excel

ERP systems

CRM systems

Descripción del empleo

We are looking for a proactive and customer-oriented professional to join our Customer Service team. This position is responsible for providing excellent support to customers, ensuring timely follow-up on requests, and maintaining effective communication with internal departments to guarantee customer satisfaction.

Requirements:

• Previous experience in Customer Service or related positions.
• Advanced English is mandatory.
• Advanced Excel skills are required.
• Planning experience
• Experience using ERP and/or CRM systems is preferred.
• Strong communication and organizational skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Skills & Competencies:

• Customer-oriented mindset
• Problem-solving skills
• Attention to detail
• Teamwork
• Sense of urgency
• Strong follow-up skills