Menu Systems Architect for Restaurant Growth

SpotOn; Ciudad de México; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

SpotOn is seeking a Menu Design & Development Specialist in Mexico City. You will lead advanced client consultations, design complex menu configurations, and ensure seamless integration across POS and related platforms.

You will work with Sales, Product, and Support teams to improve client operations, maintain data integrity, and drive scalability across the customer lifecycle. Multilingual English/Spanish is a plus, with mentoring responsibilities for junior specialists.

Formación

• Proven ability to consult with clients and translate requirements into POS configurations.
• Strong problem-solving and troubleshooting skills for complex menu setups.
• Experience with restaurant operations and menu design in a technology environment.
• Ability to mentor junior staff and collaborate with cross-functional teams.

Responsabilidades

• Lead advanced client consultations to gather requirements and provide expert POS guidance.
• Design and implement complex menu configurations and backend system updates.
• Ensure data integrity and consistent naming conventions across integrated software platforms.
• Troubleshoot and resolve complex software and configuration issues, escalating as needed.
• Maintain accuracy across all software integrations and updates.
• Collaborate with Sales, Product, and Support to deliver seamless client experiences.
• Manage escalated tickets and provide high-quality resolutions.
• Mentor Level 1 specialists and contribute to SOPs and process improvements.

Conocimientos

Office & Google Suite

Analytical thinking

Troubleshooting

Communication

Client consulting

Restaurant ops

Project management

Mentoring

POS systems

Fintech SaaS

Bilingual EN/ES

Herramientas

POS software

Third-party integrations

System architecture

Descripción del empleo

SpotOn is seeking a Menu Design & Development Specialist in Mexico City. You will lead advanced client consultations, design complex menu configurations, and ensure seamless integration across POS and related platforms.

You will work with Sales, Product, and Support teams to improve client operations, maintain data integrity, and drive scalability across the customer lifecycle. Multilingual English/Spanish is a plus, with mentoring responsibilities for junior specialists.