Member Services Italian Reservation Agent Mexico

ResortCom; Región Centro; Vor Ort; MXN 234.000 - 280.000; Vollzeit

Zusammenfassung

ResortCom International in Mexico seeks a Reservation Agent to handle inbound/outbound calls, assist members with bookings and payments, and provide world-class service across multiple resorts. The role emphasizes upselling, problem solving, and accurate data entry in a fast-paced environment.

You will work up to 40 hours per week, with potential weekend shifts. Fluency in Italian, English, and Spanish is required, along with a high school diploma and strong communication skills.

Qualifikationen

• Trilingual (Italian - English – Spanish)
• Excellent organizational, multi-tasking and prioritizing skills
• Ability to work under pressure in a high sales environment
• Strong customer service orientation and communication skills

Aufgaben

• Handle inbound and outbound calls for reservations and related services
• Provide world-class service and follow ResortCom Call Quality model
• Resolve customer issues with proper research and ownership
• Educate members on amenities, activities and services at each resort
• Maintain knowledge of resorts, policies, products and services
• Meet or exceed daily, weekly and monthly sales goals
• Willing to work flexible shifts including weekends and holidays
• Attend compliance and required training
• Perform additional duties as assigned

Kenntnisse

Trilingual Italian-English-Spanish

Customer Service

Data Entry

Sales oriented

Ausbildung

High school Diploma

Jobbeschreibung

Position SummaryWe are seeking highly motivated, goal-oriented, problem-solvers to join our Member Services Team. Our Member Services Agents provides World Class Service to all inbound and outbound calls from our members supporting their reservations needs. In our fast-paced, exciting environment, your day will consist of various call scenarios ranging from assisting with payments, helping to determine the best financial solutions & providing answers to questions about vacation experiences…And so much more.The greatest part of the role is that you can assist our members with booking the best vacation experience! From finding multiple promotional offers to assisting with customizing each vacation – you will be a professional at it all! Meal plan packages, spa certificates, transportation activities and EVEN all the fun offsite excursions you get to experience! The right candidate for this position matches the quality of our resorts – 5 diamonds!Pay InformationØ French Reservation Agent (Spanish, Italian & English) - $23,000 Pesos monthly + 10% attendance bonus. monthly commission which can range from $2,000-$10,000 depending on KPI achievements. Agents will be scheduled for 40 hours per week. Can include weekends and weekdays.Career Progression Opportunities.Ø Additional Client Reservation Agent: On average, new employees will be able to progress within 3-6 months.Ø Elite Reservation Agent: On average, new employees will be able to progress within 6-9 months.Ø Monthly development workshops to add new skills to your existing knowledge.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Handle inbound and outbound calls with reservation requests and perform all other Club Services functionsProvide World Class Service on all calls by using ResortCom Call Quality modelEffectively resolve customer issues and complaints through proper research, identify solutions and take ownershipEducate members on amenities, activities, products, and services offered at each resortMaintain a working knowledge of all resorts, company policies, procedures, products, and servicesMeet or exceed daily, weekly, and monthly sales goalWillingness to work flexible schedules that vary according to business needsAdhere to assigned shift schedule and break and lunch schedulesAttend and complete all required and compliance trainingPerform other duties as assignedOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Work EnvironmentThe work for this position is conducted in an office environment. The noise level in this environment is usually high. Travel may be required to receive training, attend meetings and develop relationships with other professionals. Evenings and weekend work may be required based upon the workload.Lugar de trabajo: Empleo presencialRequired Education and ExperienceTrilingual (Italian - English – Spanish)High school diploma (or High School Equivalence Certificate)Excellent organizational, multi-tasking and prioritizing skillsAbility to work under pressure (High Sales Environment/Strong Customer Service)Proper phone labelProblem Solving SkillsOutstanding Customer Service SkillsData Entry ExperienceAble to Build RelationshipsCustomer Focus