Multilingual Reservations Agent - French/English/Spanish

RESORTCOM INTERNATIONAL MEXICO; Región Centro; On-site; MXN 234,000 - 280,000; Full time

Job summary

RESORTCOM INTERNATIONAL MEXICO in Guadalajara seeks a French-English-Spanish Reservation Agent to deliver World Class Service to members calling about reservations. You will handle inbound and outbound calls, assist with payments, and help tailor vacation experiences with promotions and add-ons.

In this role you’ll be paid 23,000 pesos per month plus a 10% attendance bonus and monthly commissions based on KPI achievements.

Qualifications

• Trilingual (French, English, Spanish) with excellent communication and client service skills.
• High school diploma or equivalent required.
• Excellent organizational, multitasking and prioritizing abilities.
• Ability to work under pressure in a high sales environment with strong customer service.
• Data entry experience and customer focus.

Responsibilities

• Handle inbound and outbound calls with reservation requests and perform all Club Services tasks.
• Provide World Class Service on all calls using the ResortCom quality model.
• Resolve customer issues through proper research, identify solutions and take ownership.
• Educate members on amenities, activities, products, and services offered at each resort.
• Maintain knowledge of all resorts, policies, procedures, products, and services.
• Meet or exceed daily, weekly, and monthly sales goals.
• Work flexible schedules per business needs; adhere to shift and break schedules.
• Attend and complete required training and compliance programs.
• Perform other duties as assigned.

Skills

Trilingual (French, English, Spanish)

Education

High school diploma or equivalent

Job description

RESORTCOM INTERNATIONAL MEXICO in Guadalajara seeks a French-English-Spanish Reservation Agent to deliver World Class Service to members calling about reservations. You will handle inbound and outbound calls, assist with payments, and help tailor vacation experiences with promotions and add-ons.

In this role you’ll be paid 23,000 pesos per month plus a 10% attendance bonus and monthly commissions based on KPI achievements.