Bilingual Italian Reservations Agent – World-Class Service

RESORTCOM INTERNATIONAL MEXICO; Región Centro; On-site; MXN 234,000 - 280,000; Full time

Job summary

RESORTCOM INTERNATIONAL MEXICO is seeking a Reservation Agent to join the Member Services Team. You will handle inbound and outbound calls to assist members with reservations, payments, and question resolution in a fast-paced environment, while delivering World Class Service across Italian, English and Spanish.

The role focuses on helping members book the best vacation experiences, promote promotional offers, and customize packages including meal plans, spa certificates, transportation, and

Qualifications

• Trilingual in Italian, English and Spanish.
• High school diploma or equivalent.
• Excellent organizational, multi-tasking and prioritizing skills.
• Ability to work under pressure in a high sales environment with strong customer service.
• Problem solving and relationship-building abilities.

Responsibilities

• Handle inbound and outbound calls to process reservation requests.
• Provide world-class service on all calls using ResortCom Call Quality model.
• Resolve customer issues by researching and identifying solutions and taking ownership.
• Educate members on resort amenities, activities, products and services.
• Meet or exceed daily, weekly and monthly sales goals.
• Maintain knowledge of all resorts and company policies, procedures, products, and services.
• Attend and complete required compliance training.
• Perform other duties as assigned.

Skills

Trilingual

Organizational skills

Customer service

Data entry

Phone etiquette

Education

High school diploma or equivalent

Job description

RESORTCOM INTERNATIONAL MEXICO is seeking a Reservation Agent to join the Member Services Team. You will handle inbound and outbound calls to assist members with reservations, payments, and question resolution in a fast-paced environment, while delivering World Class Service across Italian, English and Spanish.

The role focuses on helping members book the best vacation experiences, promote promotional offers, and customize packages including meal plans, spa certificates, transportation, and