Master Data Analyst

Eaton; Santiago de Querétaro; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Eaton in Querétaro is seeking a Master Data Analyst to maintain CRM data in SAP, handle customer requests for new accounts, and manage sold-to and ship-to settings with accuracy.

You will review contracts, update accounts, support invoicing for preventive maintenance, and collaborate with finance to resolve credit questions while ensuring data integrity and compliance with Eaton standards.

Formación

• Bachelor degree in administration or commerce (or similar) is preferred.
• Minimum 1 year of customer interaction/support experience.
• Strong knowledge of Microsoft Office (Word, Excel, Email).
• Fluent in English (written and verbal).

Responsabilidades

• Review contract updates.
• Attend mailbox for customer requests related to modified accounts and sold-to/ship-to adjustments.
• Review and release invoicing activities for preventive maintenance.
• Update projects assigned by the Functional Manager.
• Create and close tickets for requests related to modified accounts via Sales Force.
• Follow up on service requests for new accounts to be set up.
• Enable/disable accounts in SAP CRM.
• Block obsolete parts reported.
• Constructively manage conflicts and discrepancies toward positive resolution.
• Prioritize customer demand to improve product flow.
• Work with finance to resolve customer credit requests.
• Correct assignment for other Divisions' requests.
• Portal websites maintenance.
• Maintain a safe, clean working environment per Eaton safety standards and 5S+ requirements.

Conocimientos

Communication

Customer service mindset

Teamwork

Drive for results

Learn agility

Results oriented

Educación

Bachelor degree in administration or commerce

Herramientas

SAP

CRM

Microsoft Office

Descripción del empleo

Eaton’s Corporate Sector division is currently seeking a Master Data Analyst.

What You’ll Do

Maintain full updates into CRM system (SAP) as well as any customer request related with new customers, sold-to settings, ship-to settings, lead times.

Job Responsibilities

• Review contract updates.
• Attend mail box for customer request related with modified accounts and sold-to/ship-to adjustements.
• Review and release invoicing activities for preventive maintenance.
• Update projects individual projects assigned by Functional Manager.
• Create and close tickets for requests related with modified accounts trought Sales Force tool.
• Follow up for service request in regards of new accounts to be set up.
• Able/Unable accounts into CRM (SAP).
• Assure to block obsolete parts reported.
• Ability to constructively manage conflicts and discrepancies towards positive resolution.
• Prioritizing customer demand to assist with improved product flow.
• Work with finance team to resolve customer credit requests.
• Correct assignment for other Divisions request.
• Portal webs maintenance.
• Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

Qualifications

Education level required

• Bachelor degree necessary in administration, commerce or similar field is preferred.

Years And Area Of Experience Required

• Minimum 1 year customer interaction/support experience.

Skills

Technical knowledge

• Knowledge of CRM software and SAP is a plus
• Strong knowledge of Microsoft Office (word, excel, email, internet).
• Strong written and verbal communication skills.
• Ability to speak, read, listen an write in English.

Soft Skills

• Drive for results.
• Results Oriented
• Customer Service Mindset
• Learn Agility
• Team work.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.