Master Data Analyst – CRM/SAP & Customer Data Expert

Eaton; Santiago de Querétaro; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Eaton in Querétaro is seeking a Master Data Analyst to maintain CRM data in SAP, handle customer requests for new accounts, and manage sold-to and ship-to settings with accuracy.

You will review contracts, update accounts, support invoicing for preventive maintenance, and collaborate with finance to resolve credit questions while ensuring data integrity and compliance with Eaton standards.

Formación

• Bachelor degree in administration or commerce (or similar) is preferred.
• Minimum 1 year of customer interaction/support experience.
• Strong knowledge of Microsoft Office (Word, Excel, Email).
• Fluent in English (written and verbal).

Responsabilidades

• Review contract updates.
• Attend mailbox for customer requests related to modified accounts and sold-to/ship-to adjustments.
• Review and release invoicing activities for preventive maintenance.
• Update projects assigned by the Functional Manager.
• Create and close tickets for requests related to modified accounts via Sales Force.
• Follow up on service requests for new accounts to be set up.
• Enable/disable accounts in SAP CRM.
• Block obsolete parts reported.
• Constructively manage conflicts and discrepancies toward positive resolution.
• Prioritize customer demand to improve product flow.
• Work with finance to resolve customer credit requests.
• Correct assignment for other Divisions' requests.
• Portal websites maintenance.
• Maintain a safe, clean working environment per Eaton safety standards and 5S+ requirements.

Conocimientos

Communication

Customer service mindset

Teamwork

Drive for results

Learn agility

Results oriented

Educación

Bachelor degree in administration or commerce

Herramientas

SAP

CRM

Microsoft Office

Descripción del empleo

Eaton in Querétaro is seeking a Master Data Analyst to maintain CRM data in SAP, handle customer requests for new accounts, and manage sold-to and ship-to settings with accuracy.

You will review contracts, update accounts, support invoicing for preventive maintenance, and collaborate with finance to resolve credit questions while ensuring data integrity and compliance with Eaton standards.