Manufacturing IT Technician & Systems Analyst

Copeland LP; Ramos Arizpe; On-site; MXN 180,000 - 240,000; Full time

Job summary

Copeland LP is seeking an IT Technician – Analyst to maintain and support our manufacturing IT infrastructure at the Ramos Arizpe plant. You will support shop floor systems, production equipment integration, and office IT resources to minimize downtime and maximize productivity.

Responsibilities include hands-on troubleshooting of PCs, IPCs, scanners, printers, and MES/ERP interfaces, plus maintaining network devices and cybersecurity practices in a production environment.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or related field, or equivalent work experience.
• 2 years IT support experience, preferably in manufacturing or industrial environment.
• Strong knowledge of Windows OS, Office 365, and Active Directory.
• Experience with ERP/MES systems, industrial PCs, and production IT hardware.
• Familiarity with TCP/IP, VLANs, industrial Ethernet, firewalls.
• Hands-on with handheld scanners, label printers, and production IT devices.
• Strong troubleshooting skills and ability to work under pressure in production.
• Good communication and cross-functional teamwork.

Responsibilities

• Provide first and second-level IT support for hardware, software, and networks.
• Troubleshoot and resolve issues with end-user devices: PCs, IPCs, tablets, scanners, printers.
• Support manufacturing applications (MES, ERP interfaces, SCADA, monitoring).
• Install, configure, and maintain PCs, servers, switches, and shop floor IT equipment.
• Manage user accounts, access control, and security compliance (Active Directory, ERP).
• Support production line IT devices (barcode/RFID scanners, HMIs, vision systems).
• Monitor uptime of IT infrastructure supporting automated lines.
• Collaborate with engineering and operations to integrate IT with production machines.
• Maintain backups and recovery procedures.

Skills

Windows OS

Office 365

Active Directory

ERP/MES systems

Networking concepts

Industrial IT hardware

Troubleshooting under pressure

Cross-functional teamwork

Education

Associate’s or Bachelor’s degree in IT/CS

Tools

Industrial PCs

Printers

Handheld scanners

SCADA

IPCs

Job description

Copeland LP is seeking an IT Technician – Analyst to maintain and support our manufacturing IT infrastructure at the Ramos Arizpe plant. You will support shop floor systems, production equipment integration, and office IT resources to minimize downtime and maximize productivity.

Responsibilities include hands-on troubleshooting of PCs, IPCs, scanners, printers, and MES/ERP interfaces, plus maintaining network devices and cybersecurity practices in a production environment.