Production Systems Analyst I (Manufacturing)

Flex Ltd; Ecatepec de Morelos; On-site; MXN 180,000 - 280,000; Full time

Benefits offered by this job

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Life Insurance

KJ12 Job Category IT

Job summary

Axiom, a leader in digital and electrical infrastructure, is seeking a Business Systems Analyst L1 in Guadalajara's North Campus to provide Level 1 support for production systems and to ensure continuous operation of manufacturing applications.

Reporting to the IT Operations Manager, you will troubleshoot incidents, run SQL queries, manage tickets, and collaborate with manufacturing, engineering, and IT teams to implement improvements and deploy system updates.

Qualifications

• BA/BS or equivalent work experience.
• Experience supporting business or manufacturing systems.
• Basic knowledge of relational databases and SQL queries.
• Ability to retrieve, analyze, and validate information from databases.
• Understanding of incident management and ticketing systems.
• Schedule availability.
• English proficiency: Basic to Intermediate.

Responsibilities

• Provide Level 1 support for production-related systems and applications.
• Respond to and resolve tickets generated directly from manufacturing operations.
• Support internal platforms and applications such as Flex Flow, ServiceNow/Knowledge Base tools, and custom-developed systems.
• Troubleshoot printer issues, label generation, and system connectivity problems.
• Monitor daily system performance and ensure uninterrupted production operations.
• Execute database queries to obtain, validate, and analyze operational information.
• Document incidents, root causes, and solutions within established support processes.
• Escalate complex issues to Level 2 or development teams when required.
• Collaborate with manufacturing, engineering, and IT teams to identify process improvements.
• Support testing and deployment of system enhancements and updates.

Skills

English proficiency

Analytical thinking

Customer service

Problem solving

SQL queries

Education

BA/BS or equivalent work experience

Tools

ServiceNow

Flex Flow

Job description

Axiom, a leader in digital and electrical infrastructure, is seeking a Business Systems Analyst L1 in Guadalajara's North Campus to provide Level 1 support for production systems and to ensure continuous operation of manufacturing applications.

Reporting to the IT Operations Manager, you will troubleshoot incidents, run SQL queries, manage tickets, and collaborate with manufacturing, engineering, and IT teams to implement improvements and deploy system updates.